Patient Relations Specialist, Full-time

At Bright Light, we are an established and well respected multi-location Diagnostic Imaging Center, specializing in absolute optimal patient care. Our facilities offer advanced, hospital-level technology without the high end hospital costs. Our patients appreciate our comfortable, welcoming atmosphere with our added personal touch approach to healthcare. Our mission is to provide compassionate, excellent care every day and to foster a positive presence in our surrounding communities. We cultivate a dynamic work environment that inspires our employees to learn, thrive and grow within. Our dedicated pursuit in employing ambitiously skilled team members is what continues to successfully propel Bright Light forward!

WHAT WE ARE LOOKING FOR:

Patient Relations Specialist, Full-time 

Location: On-site Arlington Heights 

Days/Hours: Monday - Friday, 7:00 am - 3:30 pm

WHAT A TYPICAL DAY LOOKS LIKE:

• Greet patients professionally and courteously, both in person and on the phone 


• Answering, screening and directing incoming calls as necessary  


• Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments


• Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule 


• Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier 


• Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request
  


• Assists with administrative support in collaborating with internal departmental teams


• Notify technologist of appointment arrivals, assist with patient flow


• Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles
  


• Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date
  


• Perform all other duties as assigned 


• Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs
  

QUALITIES YOU SHOULD POSSESS:                             

• Professional, positive customer focused attitude


• Solid, concise verbal communication skills 


• Exhibits composure in busy, fast paced environment


• Organized, with great attention to detail 


• Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments 


• Ability to be resourceful and take initiative when issues arise


• Multitasking and time management skills, with ability to prioritize tasks 

EDUCATION, EXPERIENCE & REQUIREMENTS:   

• High School Diploma or GED Certificate 


• Relevant prior experience favored working in medical/office setting


• Prior data entry/word processing experience 


• Medical terminology knowledge is a plus 
  

BENEFITS & PERKS:

• Competitive pay and growth opportunities


• Paid on-site training


• 401(k) with company match, when eligible 


• Multiple private health insurance options                                                 


• Paid time off plus designated holidays
  


• Annual uniform allowance


• Quarterly appreciation breakfast/Lunch