Patient Relations Specialist - Summit Medical Group

Summit Medical Group is recruiting for a Patient Relations Specialist which identifies, investigates and resolves billing issues with patient’s accounts. This is a full time opportunity, Monday through Friday, 8:00 AM to 4:30 PM, with the potential for remote work after successfully completing training.

Examples of Duties (List does not include all duties assigned)

• Answers patient calls related to their accounts and formulates solutions when appropriate.


• Responds to written patient inquiries and formulates solutions when appropriate.


• Assists in maintaining, updating and auditing the patient account information.


• Transfers charges to the correct agency or carrier, when appropriate.


• Communicates with insurance companies as needed.


• Adjusts patient accounts according to established policies and procedures.


• Communicates appropriate problems, questions and / or concerns to supervisor.


• Assists colleagues in department and other office personnel, as appropriate.


• Displays initiative, when appropriate, while investigating patient inquiries and handling other assignments.


• Adheres to all elements of the established corporate compliance plan.


• Maintains strictest confidentiality both internally and externally.


• Performs related work as assigned.

Education

High School Diploma or GED required.

Experience

Prefer one-year experience in a medical billing setting.