Patient Representative

Carolina Center for Specialty Surgery (CCSS) is seeking a Full Time; Patient Representative located in our mid-town Charlotte center. CCSS is affiliated with Carolina Neurosurgery and Spine Associates which has been established as a private medical practice for over 75 years and currently has been recognized as one of Charlotte and North Carolina ‘s Top Workplaces. 

The ideal candidate has at least 1 year of healthcare front desk experience. Candidates without front desk experience should have some medical office education and knowledge of medical terminology and insurance. Prior experience in a busy medical practice is highly favored. Must have the ability to multi-task in fast paced environment while ensuring excellent patient care.  

• Checks in patients; collects payments; verifies and/or updates insurance.
• Obtains proper insurance documentation and demographic information following HIPAA standards.
• Processes new patient paperwork and/or updated paperwork. for surgeries
• Follows established procedures to prepare for upcoming surgeries 
• Explains insurance authorization to patients as necessary 
• Other duties as assigned by changing needs, patient flow, or physician request.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of this position. CNSA retains the discretion to add to or change the job responsibilities of any position at any time with or without notice.

Hours:  Four days a week at 10 hours per day.  Flexible on the days, but must be available beginning at 6:00am until 4:00pm 

Company Culture Expectations:

Reflects CNSA Core Values in all job responsibilities and interactions

• Compassion: Treats others with compassion and empathy
• Teamwork: Collaborates with all team members
• Communication: Communicates effectively and with positivity
• Integrity: Acts with integrity and accountability
• Innovation: Remains open-minded to new ideas and continual improvement
• Community: Treats every patient and team member as a part of the CNSA community
• Participates in department or system wide improvement plans
• Performs high-quality work that is neat, accurate, complete, and on time
• Offers assistance to all patients by promptly responding to requests and needs
• Asks questions to gain full understanding of assignments
• Adapts to changing assignments and responsibilities

  Knowledge:

1. Customer Service
2. Medical and insurance terminology
3. Payer guidelines
4. Legal and ethical considerations related to patient information
5. HIPAA guidelines and policies
6. Basic understanding of Microsoft Office Suite and  Electronic Medical Record (EMR) systems

Skills: 

1. Time management, problem solving, multitasking, and prioritizing
2. Effective written and/or oral communication
3. Detail orientation

Abilities: 

1. Establishes and maintains effective working relationships across departments and diverse patient populations
2. Analyzes situations and responds appropriately 
3. Organizes and prioritizes information and assignments
4. Emotional intelligence
5. Works under general supervision with little discretion.

Working Environment: 

• Direct in-person contact with patients in a non-clinical role 

Mental/Physical Requirements: 

Sitting and standing associated with a typical office environment. Speaking and hearing, both in-person and on the phone. Bending, stooping, crawling in confined spaces.