Patient Resolution Specialist

Location: 1952 Fort Union Blvd, Cottonwood Heights, UT 84121

Schedule: Mon - Fri 9am - 5pm

Pay Range: $19 - $22/hr

Benefits: Health, dental, vision insurance, 401(k) with employer match, PTO, Wellness perks

The Position:

We are seeking a patient-focused Patient Resolution Specialist to support the Revenue Cycle team by managing outstanding patient balances and facilitating resolution through accurate research, policy-aligned financial options, and professional communication. This role ensures timely documentation, appropriate escalation, and effective collaboration with internal stakeholders while maintaining confidentiality and compliance standards.

What You’ll Do:

• Review patient accounts to verify balance accuracy and completeness before follow-up actions
• Respond promptly and professionally to patient inquiries and concerns, clearly explaining billing outcomes
• Manage statement cycles and set up payment plans according to company-defined schedules and rules
• Track and support timely processing of adjustments and refunds with accurate documentation
• Coordinate with RCM and clinic teams to investigate discrepancies and resolve escalated accounts

What We’re Looking For:

• Strong customer service skills with clear, respectful verbal and written communication
• High attention to detail and documentation accuracy
• Knowledge of patient billing workflows and payment plan setup
• Basic understanding of insurance claim processing (deductibles, coinsurance, copays)
• Ability to collaborate with internal teams to resolve discrepancies and escalations

Why Join Us:

This role offers the opportunity to help patients resolve account balances through patient-centered service while contributing to timely, accurate account resolution and reduced aged A/R. You’ll work closely with RCM and clinic teams in a role focused on accuracy, documentation, responsiveness, and professionalism.

•  Must be able to pass Federal and State Exclusions Screening 
• Must be cleared on State and Federal Exclusion Lists, and not on NPDB lists with negative notes
• Maintain confidentiality of patient records and billing details 
• Ensure compliance with regulatory standards and internal protocols 
• Preferred: Experience in healthcare billing or revenue cycle roles 
• Preferred: Familiarity with medical records billing and refund processing