PATIENT RETENTION REPRESENTATIVE - I

Description

PATIENT RETENTION REPRESENTATIVE - I JOB SUMMARY

Patient retention representative will coordinate care for patients and increase access to primary care and preventive services through in-reach and outreach activities, follow up, and scheduling of appointments. Representative is responsible for making outbound retention calls to new and existing patients who require services.

PATIENT RETENTION REPRESENTATIVE - I ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct outreach/in-reach calls to new and existing patients.
• Answer incoming calls.
• Understand the requirements of the caller and provide precise information, triage appropriately.
• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle telephone tasks like call transfers, taking/sending messages, call interruptions, holds, and unintentional disconnects.
• Document all communication in reference to the appointment from patients accordingly in a communication log in the patients’ electronic health record.
• Understand the impact of attitude in handling calls professionally.
• Be courteous and conscientious of call queue at all times.
• Support excellent customer service philosophy.
• Schedule new patient and follow up visit appropriately.
• Coordinate with clinic and clinical staff as needed.
• Stays in compliance with all HIPAA regulations.
• Maintain daily, positive communication with other departments.
• Encourage a cooperative, team approach to interdepartmental workflow.
• Attend meetings as required.
• Perform other duties, as assigned.

Requirements

PATIENT RETENTION REPRESENTATIVE - I EDUCATION, TRAINING AND EXPERIENCE

• High School Diploma or GED.
• 1+ years of experience in customer service/call center, or equivalent experience including in-reach and outreach activities.
• Bilingual in Spanish/English is required. 

PATIENT RETENTION REPRESENTATIVE - I PAY RATE: $21/hr

PATIENT RETENTION REPRESENTATIVE - I BENEFITS

• Medical, Dental and Vision – 100% paid by Employer
• Life Insurance and Accidental Dismemberment – 100% paid by Employer
• Paid Holidays
• Paid Time Off
• 401K
• 401K Matching
• Flexible Spending Account
• Fringe
• Supplemental Insurance