Patient Scheduler

Description

Patient Scheduler at NHOMS | MassOMS

Who We Are:

Join our innovative team at NHOMS | MassOMS and play an essential role in creating outstanding experiences for our clients, partners, and communities. By embracing our core values of innovation, compassion, accessibility, and one team, you will play a part in a mission to make a lasting impact on our organization's growth and success. 

Our core values center around healing first for our patients. Members of our team approach each day with compassion for both patients and colleagues. We promote innovation on every level and ensure we are accessible to one another as we work as one team.

We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives all while having a little fun!

Position Summary:

The Patient Scheduler plays a vital role in ensuring the seamless coordination of patient appointments and effective clinic operations. This role requires exceptional organizational skills, attention to detail, and a compassionate approach to patient communication. The Patient Scheduler will be responsible for managing scheduling processes, verifying patient information, and collaborating with team members to optimize clinic efficiency.

Responsibilities including, but not limited to:

• Schedule, reschedule, and confirm patient appointments, ensuring optimal use of provider time and treatment room availability.  
• Serve as the primary point of contact for patient inquiries, providing clear and empathetic communication about scheduling. 
• Make outbound calls to assist patients with scheduling consultations, procedures, and follow-up appointments, while managing cancellations and rescheduling as needed.  
• Verify patient information, insurance details, and maintain accurate records in Open Dental.  
• Collaborate with referring doctors and clinical staff to ensure accurate scheduling.  

Requirements

Required Skill and Qualifications:

• High school diploma or equivalent. 
• At least 1 year of experience in medical or dental office scheduling, call center, or customer service required.  
• Familiarity with scheduling software like Open Dental or similar patient charting system.  
• Strong verbal and written communication skills, with a professional and compassionate phone demeanor.  
• Excellent organizational and multitasking abilities, with a focus on accuracy and efficiency.  
• Ability to thrive in a fast-paced, dynamic healthcare environment.  

Compensation & Benefits:

• Competitive hourly rate: $20.00-$25.00.
• Comprehensive medical, dental, and vision insurance.  
• Paid vacation and sick time.  
• Access to 401(k) plans, including Safe Harbor match.  
• Eligibility for discretionary quarterly bonuses.  
• Discounts on oral surgery services for employees and their families.  
• Referral bonus eligibility.  

Our Commitment to Diversity and Inclusion:

At NHOMS | MassOMS, we pride ourselves on creating a supportive and inclusive environment where employees can collaborate, learn, and grow. We believe in work-life balance and encourage our team members to work together, making a difference in our industry. A culture of innovation, diversity, and inclusion is the NHOMS | MassOMS way. Equality drives our spirit and fuels our creativity. We celebrate, value, and appreciate all voices and are continually building a culture where everyone has the freedom to be their authentic self. Our commitment to inclusion across race, color, religion, gender identity, sexual orientation, disability, age, veteran status, and experience drives our success and makes our company stronger.