Patient Scheduling Coordinator I (Therapy Services)

Nemours is seeking a Patient Scheduling Coordinator I (Therapy Services), Full-Time, to join our Nemours Children's Health team in Orlando, Florida.

This is a full-time position as a scheduling coordinator for our Therapeutic and Rehab Services Department.  The position is mostly remote with occasional on-site requirements for training and meetings.  The scheduling coordinator will work as part of a team to answer phone calls and schedule patients for physical, occupational, and speech therapy evaluations and treatment sessions.

Located in Orlando, Fla., Nemours Children’s Hospital is the newest addition to the Nemours integrated healthcare system. Our 130-bed pediatric hospital also features the area’s only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children’s Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve, we also provide specialty outpatient care in several clinics located throughout the region.

Accurate and proficient scheduling of appointments for all outpatients for the Department of Therapeutic and Rehabilitation Services.  Acts as a liaison between referring doctors, hospitals, insurance companies as well as patients and parents.  Responsible for participation in departmental and hospital programs for Quality Assessment and Improvement, identifying opportunities to improve services, making recommendations, and implementing actions as appropriate and consistent with the goals of the Nemours Foundation.

• Responsible for collection of accurate patient demographics and insurance information; handling incoming calls in a timely and expeditious manner; scheduling appointments for the Radiology Department. 
• Take patient referrals by phone, electronically, walk down, or mail.
• Enter information in referral log and adhere to response time guidelines.
• Communicates all procedure related prep information to families directly during the scheduling process.
• Replies to all voicemail messages within a timely manner during normal operating hours.
• Triage calls and transfer them to the appropriate department or service as necessary.
• Other miscellaneous tasks as assigned by direct supervisor or manager.

Job Requirements

• High School Diploma required.
• Minimum of 1-3 years related experience preferred.
• Prior experience scheduling patients or in a healthcare role preferred.
• Hospital experience preferred.
• Medical terminology experience preferred.
• Experience with medical billing/coding and authorization preferred.

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