Patient Service Assistant - Level 2

SUMMARY 

The Patient Services Assistant functions as a team member in the Scheduling Department. The position is responsible for providing a service-oriented approach to greeting patients in a courteous and professional manner. The Patient Service Assistant will provide both check in and check out services to patients. Clerical duties include entering insurance, collecting copays and pre-collects, review of demographics as well as scheduling appointments and tests. This position also will handle patient intakes, obtain vitals, seat patients and assist providers with exams. The team members effectively interact with patients, providers, other health care professionals, as well as visitors, and maintain the standards of professionalism, service excellence, and the mission and goals of Huron Gastro.

KNOWLEDGE [Theoretical understanding of subject]

Educational Requirements 

• High School diploma or equivalent

Experience Requirements

• 1-2 years of experience in a medical office setting
• Experience in navigating through EHR/EPM system helpful
• Medical Assistant or Certified Nursing Assistant experience helpful

REQUIRED SKILLS [Learned proficiencies] & ABILITIES [Innate proficiencies]

• Strong computer skills
• Expeditious, accurate data entry
• Good organizational skills
• Able to facilitate assigned tasks and meeting deadlines
• Strong problem solving and reasoning skills
• Ability to communicate well in verbal and written format
• Strong interpersonal skills 
• Strong verbal and written communication skills
• Ability to work well under pressure or condensed time frames
• Ability to multi-task

SUPERVISORY RESPONSIBILITIES:

• No supervisory responsibilities

REPORTS TO:

• Collections Supervisor

ESSENTIAL JOB FUNCTIONS [The fundamental job duties the individual must be able to perform, with or without accommodation; removal of these functions would fundamentally change the job]

• Register patients upon arrival for office visit or procedures
• Accurately update demographic and/or insurance information as necessary 
• Scan patient licenses and insurance cards as appropriate
• Ensure all financial, HIPAA, and other applicable forms are completed and signed
• Provide patients all applicable forms to present to the clinical staff upon being called back for an office visit or a procedure
• Ensure patient is checked in to the correct practice (i.e., CDC or HG) to ensure patient is visible on the correct workflow status after registration is complete
• Check patients out after appointment and task to appropriate person
• Schedule follow up visits or tests as needed
• Create recalls in patient chart
• Print and mail prep instructions, recalls, etc. 
• Collect co-pays and pre-collects
• Seat patients in exam room
• Obtain Health History information and vitals
• Assist physician with patient exam when necessary
• Maintains regular, punctual attendance in the office

SUPPLEMENTAL FUNCTIONS [These are job duties the individual must be able to perform, with or without accommodation; Removal of these functions would NOT fundamentally change the job]

• Support other functions as assigned
• Other job duties as assigned
• Maintain a neat and professional workspace presentation 

WORK CONDITIONS

Environment

• This job operates in a professional office environment, indoors with moderate temperatures and moderate noise in the immediate area.
• Regular, predictable atte
  ndance is required.
• Moderate noise (i.e. business office with computers, phone, and printers, light traffic). 

Physical Demands: 

• This is largely a sedentary role and light to moderate lifting is required 
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.
• While performing the responsibilities of the job, the employee is required to talk and hear. 
• Vision abilities required to perform this job include close vision due to frequent computer use. 

Office Equipment

It requires routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  

Time spent communicating with patients is frequent.

Disclaimer

This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.