PATIENT SERVICE CONSULTANT

Job Specifications:

The Patient Service Consultant will be trained in all areas of patient services registration, patient account management, and switchboard operation.

Qualifications:

·         High School Diploma or equivalent

·         Must be able to read or write and speak fluent English

·         Knowledge of healthcare industry and medical terminology

·         Comfortable using computers and data entry

·         Have excellent communication skills to interact with patients, doctors, and other medical staff effectively and professionally

·         Strong customer service skills to assist patients with inquiries, complaints, or needs in a compassionate and understanding manner

Job Requirements:

·         Comfortable using computers and data entry

·         Have good written and oral communication

·         Manage appointments, including scheduling and confirming patient appointments

·         Coordinate with various departments regarding patient inquiries

·         Answer and screen telephone calls, take messages and provide appropriate information to phone callers

·         Must be capable of performing all switchboard functions in a calm, professional manner

·         Flexibility to work collaboratively with other office staff to accomplish assigned tasks

·         Is responsible for other duties/functions as assigned by the manager/designee

Ethics Requirements:

Maintain patient confidentiality and abide by healthcare laws and ethics. All patient information is considered privileged and confidential and must not be discussed in public areas of hospital or clinic. Employees are not to burden patients and/or other employees with personal problems.