Patient Service Coordinator - Primary Care

About CLS Health

CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians!

We are Looking for:

The Patient Service Coordinator I is responsible for coordinating clerical and medical activities within a clinical setting, ensuring efficient patient flow and a high-quality patient experience. This role provides technical, supportive, and developmentally appropriate patient care while upholding CLS Core Values and maintaining strict compliance with HIPAA confidentiality standards. The Patient Service Coordinator I also assists medical personnel with various administrative and clinical support tasks to enhance patient care services.

Duties/Responsibilities:

• Maintain confidentiality and provide high-level customer service.
• Schedule appointments and assist with patient flow in the clinic.
• Pre-register patients and verify accounts and insurance.
• Answer calls, document interactions, and communicate with healthcare providers.
• Assist with check in and check out duties.
• Assist with follow-up care, appointment scheduling, and provide visit summaries.
• Maintain a clean and safe environment and manage medical records.
• Support medical personnel with clerical tasks and participate in quality improvement initiatives.
• Perform other related duties as assigned.

Benefits:

401(k)

401(k) matching

Dental Insurance

Disability insurance

Health insurance

Life insurance 

Paid time off

Vision insurance

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Spanish Speaking preferred 
• Proven experience in a healthcare environment.
• Strong communication skills and ability to maintain professionalism.
• Proficiency in using electronic medical records (EMR) systems- ECW is preferred.
• Ability to work independently and under pressure.
• Strong organizational and multitasking skills.