Patient Service Rep Dental

• Greets patients in a warm, welcoming, and professional manner. Always utilizes excellent customer service skills.


• Enters and verifies all demographic information into the electronic medical record system.


• Enters, scans, and verifies (via electronic verification system) all insurance information into electronic medical records.


• Distributes forms to patients with necessary explanation and assistance. Collects forms from patients ensuring proper completion.


• Collects co-payments and past due balances. Ensures all money is accounted for by completing the end of day process to balance both the electronic and physical cash drawer.


• Maintains cash box during each shift to ensure all cash-box money is accounted for.


• Schedules patient appointments by consistently and accurately utilizing department scheduling guidelines.


• Checks in-basket daily and completes pending tasks.


• Completes robust reminder calls daily.


• Assists with waitlist.


• Assists with administrative duties (faxing, copying, mail, reports, etc.)


• Assists in coordinating Dental referrals.


• Verifies prior authorization statuses.


• Ensures payments are received for denture and partial services.


• Follows proper process for STAT tests ordered by provider.


• Other activities that assist with coordination of patient care (verbally review patient instructions, orders, labs, referrals) as well as necessary follow-up to complete these requests.


• Completes department-specific projects, such as patient tracking and follow-up.


• Conforms with and abides by all regulations, policies, work practices and instructions.

• Ability to work effectively both independently and in a team environment.


• Excellent communication skills, both written and verbal.


• Excellent computer skills.


• Excellent customer service skills.


• Strong organizational skills and attention to detail.


• Ability to prioritize and manage time effectively.


• Stress management.

Ability to maintain strict standards of confidentiality regarding patient information