Patient Service Representative

Description

What you'll do:

• Handle incoming calls from patients and physician offices with questions regarding balances due by patients.
• Update patient demographics.
• Read, understand, and explain to patients Explanation of Benefits statements.
• Communicate with patients and staff in a prompt, pleasant, and helpful manner.

PM22

Requirements

• High School Diploma or GED.
• Basic knowledge of insurance billing requirements and how to read an Explanation of Benefits.
• Recent Epic experience.
• Excellent written and verbal communication skills.
• Knowledge of HIPAA regulations.
• Computer skills, including on-line insurance websites and Microsoft Word, Outlook, and Excel.
• Organized and detail oriented with excellent follow-up skills.