Patient Service Representative

Description

We are looking for Patient Service Representatives to join our Team! The Medical Health Associates of WNY (MHA) is the largest pediatric group practice in Western New York, and the Patient Service Representative will provide excellent customer service to patients and families in an office setting. This is an on-site position, not eligible for remote work.

Full-time positions are available at the following locations:

• WNY Pediatrics (Orchard Park)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Administrative Duties (may include, but not limited to):

• Greet patients and visitors, check-in patients and direct to appropriate waiting areas.
• Ensure all forms, consents, and screenings are completed by patients and/or parents.
• Answer/direct incoming phone calls and retrieve/direct messages from voicemail lines.
• Schedule and confirm appointments; perform follow-up on missed appointments.
• Compile information and maintain patient record in Electronic Medical Record system.
• Receive and route messages and documents (such as lab results) to appropriate staff.
• Answer billing questions left on the billing line.
• Confirm insurance eligibility through online verification tools.
• Collect co-pays and balances, post charges and run reports for end of day balance sheet.
• Complete record requests for transfer; transmit medical records (mail, email, fax, EMR).
• Facilitate patient flow and communicate delays with patients and providers.
• Check-out patients, schedule future appointments, and assist with referral process.

Other Duties (may include, but not limited to):

• Demonstrate the primary goal of customer satisfaction through positive interactions with patients, parents, providers, colleagues, and other members of the patient care team in a respectful, courteous, confidential, and caring manner.
• Participate in quality assurance/quality improvement programs and activities within the practice setting.
• Attend and participate in required in-service and mandatory meetings for continuous quality improvements.
• Support change and new programs to improve patient care and staff morale.
• Protect the privacy and security of confidential and sensitive patient information.
• Assist with training and serve as a resource for other staff.
• Perform any other tasks as assigned by the manager, or as directed by a provider.

Requirements

ESSENTIAL SKILLS

• Enjoy working with infants, children, teens, and young adults.
• Customer service skills, interpersonal skills, and team player mentality.
• Display empathy, compassion, patience, sensitivity, and understanding.
• Strong communication skills.
• Organizational skills, time management skills, and attention to detail.
• Ability to work well under pressure and remain calm.
• Flexibility and Adaptability.
• Critical thinking and creative problem-solving skills.
• Demonstrate good judgment and decision-making skills.
• Display initiative, motivation, and a willingness to learn.
• Maintain patient confidentiality and uphold professional ethics.

CORE VALUES

• MHA employees make a positive IMPACT by demonstrating the Company’s Core Values while in the workplace: Integrity, Making a Difference, Positivity, Adaptability, Compassion, and Teamwork.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• One year of experience in customer service, clerical, or reception preferred.
• Basic computer literacy.
• Proficiency with medical record technology.
• MEDENT experience/knowledge preferred.

COMPENSATION: The range of pay for this position is $18.00 - $20.00 per hour

*Starting pay will vary based upon education and experience*