Patient Service Representative

A major healthcare services provider is currently seeking a Patient Service Representative to work at their facility in Chula Vista, CA. Responsibilities include answering telephones, greeting, assisting and directing visitors, patients and other clinic office callers. Additional duties are to guide, screen and register new patients assist, patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information.

Location -Chula Vista, CA

Work Environment - Onsite

Schedule - Mon - Fri, 8am - 5pm + rotating Saturdays

Pay Rate - $25/hr - $28/hr

Contract Duration - 16 weeks

RESPONBILITIES

• Provide excellent customer service and be able to communicate effectively with internal and external personnel
• Assemble all data and documents required for complete patient registration, including, insurance verifications and authorizations
• Enter current patient demographic information into Epic system
• Assesses patient financial responsibility and collects co-pays and deductibles at time of check-in
• Obtains and documents funding information from patients and provides information on available funding resources
• Uses payer resources (RTE) and websites to explore and access eligibility; initiates referrals for varies insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc. administers and determines patient eligibility for Sliding Fee Discounts Program
• Works in collaboration with all areas of patient inquiries to identify and resolve issues and/or barriers
• Enters a variety of fiscally related information into databases; maintains fiscal records and files
• Responds to requests for information and inquiries related to patient services processes, policies, and/or other related information; researches and resolves customer problems
• Provides assistance, guidance and direction to visitors and patients
• Assists in care and maintenance of department equipment and supplies
• Participates in educational programs and in-service meetings
• Performs other related duties as assigned or requested by the Patient Services Supervisor

• One year of patient services experience or successful completion of internship at a health care facility
• One year of experience in a medical setting, preferably front desk or reception preferred
• Bilingual (Spanish-English) required
• Able to operate multi-extension phones; CRT/PC, and other office machines
• Able to work in a dynamic environment and adapt to organizational changes and functions
• Education Required (Minimum level of education): High School or GED equivalent. CA Driver’s License and Medical Assistant Certification
• Strong verbal and written communication skills required to perform the Job

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