Patient Service Representative

This position is a full-time, permanent non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN. 

Responsibilities:

• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible. 
• Greet patients as they arrive and facilitate the registration process. 
• Work closely with clinical colleagues and administrative teammates to develop a cohesive, high-performing team.
• Verify patient demographic information upon arrival.
• Update and change insurance information as appropriate.
• Collect copayments, coinsurances, deductibles, and balances.
• Verify Insurance coverage.
• Respond to patient billing or financial inquiries
• Ensure that all documentation is scanned, and information entered accurately 

• Experience collecting co-payments, deductibles, coinsurance, and balances.
• Knowledge of administrative and clerical procedures.
• Professional personal presentation and excellent customer service practices 
• Previous experience and knowledge of insurance. 

Preferred:

• NextGen Software experience.
• Benefits:
• Competitive pay
• Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing
• Paid Time Off (which increases with years of service)
• Paid Holidays

TOA Columbia is an equal opportunity employer. TOA Columbia conducts background checks and drug screens on applicants who accept employment offers. TOA Columbia adheres to HIPAA and OSHA safety guidelines.