Patient Service Representative

Job Overview

A Patient Service Representative (PSR) is the first point of contact for patients at a practice, and also has key responsibilities in the coordination of many day-to-day administrative office activities. Reporting to the Office Manager, this position provides general office support with a variety of clerical activities and related tasks. 

Qualifications

• Self-motivated with the ability to exceed patient expectations.
• Excellent organizational skills to effectively handle multiple tasks.
• Flexibility to support change, with varying schedules as necessary.
• Possess excellent interpersonal communication skills.
• Resume must demonstrate stable employment history.
•  Responsibilities and Duties 
• Greet and check in patients in a friendly manner.
• Collect co-payments and verify insurance coverage.
• Schedule and confirm patient appointments.
• Prepare new patient charts neatly and accurately.
• Various office duties as assigned by the Office Manager.
• Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary.
• Collect and post payments and record receipts.
• General clerical duties.

Education

• High School Diploma or equivalent.

Experience

• Candidates will have a minimum of two years of experience in a healthcare office or fast-paced, highly interactive customer service environment.
• Experience in the dental or medical industry with scheduling and verifying insurances preferred.