Patient Service Representative

Patient Service Representatives (PSRs) play a critical role in our Physician Offices.  They are the first point of contact with patients, family members and caregivers for their visit. The PSR represents Specialty Physicians of Illinois in communication to provide information, direction and support to our customers. This role collaborates with providers, management and clinical staff to coordinate patient schedules and provide other administrative support. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.
 

WHO WE ARE

Specialty Physicians of Illinois, LLC has assembled an unmatched team of accomplished physicians to provide comprehensive healthcare services to patients of all ages across a broad spectrum of specialties and disciplines. The south and southwest suburbs now has a physician group comprised entirely of doctors that have developed experience and expertise in specific specialties.
In addition to developing clinical expertise in their specialties, Specialty Physicians of Illinois, LLC doctors strongly embrace the philosophy that comfort, compassion and patient satisfaction are key elements of quality care. So, we take our time. We listen. We counsel. We personally attend to our patients through the entirety of their care.

WHAT YOU CAN EXPECT

• Enjoy work life balance with consistent day shift schedule and observed holidays off work

• Professional development opportunities

• Enhanced benefits package with a pay structure to reward experience and expertise

• Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance.

• Work within an electronic medical records system

• Collect patient payments; applies payments and adjustments to patient accounts

• Balance daily encounter forms and cash drawers

• Additional daily administrative tasks based on practice specialty

QUALIFICATIONS

• Required High School Diploma/GED

• 1 year Customer Service
  Required

• 1 year Healthcare
  Preferred

Prime Healthcare will add the 214‑bed Franciscan Health Olympia Fields Hospital and Franciscan’s Illinois operations, including Specialty Physicians of Illinois LLC, Working Well’s Illinois operations, Franciscan Health & Fitness Center Chicago Heights, Home Care, and Chicago Heights Walk-In Clinic, to its system. This acquisition remains subject to customary regulatory review and approvals. We are currently awaiting the next phase of that process, with a targeted closing timeline anticipated in the coming months, subject to final approvals. As a potential employee, please know that during this period, Prime Healthcare and current Franciscan Health Leadership will continue working closely together to ensure stability, continuity of care, and ongoing support for patients, physicians, and staff. For further details, please visit this site: Welcome to the Prime Healthcare Family | Our Culture