Patient Service Representative

*The candidate for this role must be bilingual*

Duties/Responsibilities: 

Below are the primary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation. 

• Greeting, educating, and instructing patients through admission and check-in process. 


• Verify patient information and check-in for scheduled appointments. 


• Notify patients of insurance benefits and financial responsibilities. 


• Answer telephone and direct calls appropriately. 


• Schedule patient appointments. 


• Manage clinical schedules and assist clinical staff as needed. 


• Monitor account balances, payment plans, and collection reports. 


• Cross train with county patient services staff and help cover county offices when requested. 


• Perform Cash handling responsibilities and daily reconciliation of cash drawer. 


• Other duties as assigned. 

Physical Requirements: 

• Occupational Exposure Risk Classification: The normal work routine involves minimal exposure to blood, body fluids or tissues.  


• The normal work routine has a minimal ergonomic risk for repetitive motion impairment. 


• The position may require a minimal amount of physical exertion (bending, lifting, twisting) in the work area. 

Required Qualifications: 

• Education: High School Diploma or GED required. 


• Experience: Minimum of one (1) year experience in an office setting; Experience in Healthcare Customer Service preferred. 


• Certificate or Professional License: No Certificates or Professional License required. 


• Valid driver’s license and active auto insurance coverage.  


• Satisfactory results from criminal and driving record background checks.

Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace: 

Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees. 

Bowen Health prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.