Patient Service Representative

About KidSpeak:

KidSpeak Speech and Language Services, Inc. is a pediatric private practice located in Charlotte, NC. Since 2001, we strive to provide the bridge that takes skills learned in therapy into everyday activities. We recognize that the best therapy occurs when the latest research and technology is integrated with all aspects of a child’s development while recognizing each child’s individuality in how they interact with the world that surrounds them.

Learn more about us at https://kidspeakinc.com/

About Cicero Therapies:

Cicero Therapies is a mission driven network of pediatric therapy practices and public benefit LLC offering exceptional speech pathology, occupational therapy, autism services, and mental health services in the Midwestern and Eastern United States. Our mission is to get top quality care to more clients and patients, while creating an exceptional environment for clinicians. We provide management and financial resources to support growing pediatric therapy clinics, and to expand access to client and patient care.

Learn more about us at www.cicerotherapies.com.

Job Overview:

We are seeking a friendly and professional Front Desk Agent to join our team. This role involves working at multiple locations as needed, specifically our North Charlotte location. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a welcoming demeanor, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

- Greet and welcome clients with a warm and friendly attitude

- Check-in and check-out client efficiently and accurately

- Answer phone calls and respond to inquiries in a timely manner

-Handing all scheduling request

- Handle guest complaints or concerns with professionalism and empathy

- Maintain a clean and organized front desk area

- Process payments and maintain accurate records

Experience:

- Previous experience as a front desk agent or in a similar customer service role is preferred

- Familiarity with medical or dental receptionist duties is a plus

- Excellent phone etiquette and strong communication skills

- Ability to transcribe messages accurately

- Proficient in using Microsoft Office or similar office software

- Strong organizational skills with the ability to multitask effectively

- Experience in office management or administrative support is beneficial

Join our team as a Front Desk Agent and enjoy the following benefits:

- Competitive pay based on experience

- Opportunities for career advancement within the healthcare industry

- A supportive work environment with a collaborative team

If you are enthusiastic about providing exceptional customer service and have the skills required for this position, we encourage you to apply. We look forward to reviewing your application!