Patient Service Representative $27/hr - Join a Leading Company

Job Description:

Patient Service Coordinator III - temporary, 3 months covering a leave  

Pay: $24-27/hour

Schedule: Monday through Friday 9AM – 5:30PM

Requirements: 

• 4-5+ years of experience in medical group practice
• Associate Degree in Secretarial Science / Business or Secretarial Training Certificate Program
• Demonstrated experience to interface with various levels of the practice, especially with the knowledge and issues related to manage care
• Demonstrated ability to work independently, with limited supervision, resolve issues, be organized, attentive to detail and achieve outcomes within the team
• Demonstrates effective interpersonal and communication skills
• Effectively interacts with all levels of management
• Demonstrates knowledge of HIPAA Confidentiality and Privacy policies

Responsibilities:

• Schedules patient office appointments using Epic including scheduling for more than one facility; coordinates appointments with those of other consulting physicians or primary care physician as appropriate
• Register new patients over the telephone or on day of appointment, obtaining all necessary information in a courteous manner; creates office medical records for new patients; follows-up prior to patient appointment to ensure that patient is registered
• Retrieves medical records prior to patient office hours; ensures that all necessary laboratory and radiological test results and medical records are received and properly filed prior to patient’s office visit; is knowledgeable in the use of computer applications needed to obtain above information
• Distributes patient information, maps, etc. prior to patient appointment
• Answer patient / family questions regarding appointments, surgical procedures, and pre-operative instructions as appropriate
• Arranges for interpreter services as needed prior to patient appointment
• Places reminder telephone calls to patients 1-2 days before scheduled office visits
• Places reminder telephone calls to patients 1-2 days before scheduled surgical procedures
• Ensures that all demographic data in patient medical record is current, complete, and validated
• Consistently ensures that referral forms are obtained from patients or primary care physician’s office prior to patient’s office visit
• Schedules follow-up appointments and laboratory or radiology testing in a timely and courteous manner; prepares appropriate requisition / paperwork and arranges for specimen retrieval as necessary; ensures that any necessary follow-up is scheduled at the appropriate time in the future
• Schedules surgeries, pre-admission testing, and admissions; completes, delivers, and files all associated paperwork in an accurate and timely manner
• Knowledgeable in the use of the scheduling computer system and troubleshoots as necessary
• Consistently ensures that patients / family complete consent for surgery forms
• Consistently provides patients/family with copies of surgery instructions for appropriate institution/type of admission
• Provides patients / family with time of surgery and reviews any pre-surgical instructions in a courteous and timely manner
• Responds to requests from billing service or third-party carriers for information, corrections, etc.
• Re-schedules any canceled appointments or surgeries in a timely manner
• Responds to requests from physicians’ offices, family, or government agencies for letters of medical necessity, letters to schools, copies of medical records, etc. as necessary
• Updates spreadsheet / database of surgical procedures performed on a weekly basis according to requirements of physician
• Prepares and sends follow-up visit reminder letters to patients in a timely manner
• Retrieves and returns hospital medical records for physicians for research, signature, billing, etc. as needed
• Contacts Emergency Department and surgical residents as appropriate to provide information regarding patients arriving in Emergency Department as necessary
• Coordinates the scheduling of multiple appointments using multiple systems or resources
• Investigates and resolves issues relating to and arising from the referral and/or billing process, which interrupts the delivery of care to a patient or the reimbursement for services rendered
• Addresses patient questions, complaints and concerns
• Possesses a thorough knowledge of all HMO, managed care, other third-party insurers, and available patient financial services / resources
• Coordinates complex workflow and multiple schedules for surgeon to insure an efficient daily operation
• Schedule meetings, conference calls and appointments surgeons as requested