Patient Service Representative

Colorado Eye Center is searching for an energetic, patient focused, team oriented

Patient Service Representative

for our multi-specialty ophthalmology practice in Eastlake, Colorado. Great work hours, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

Our preferred candidates would have one or more years of medical front desk experience, preferably in an optometry/ophthalmology practice.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry.

Colorado Eye Center

for over 30 years, has been providing quality care to everyone in Broward County with an excellent clinical support team and dynamic leadership.

We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at

Colorado Eye Center

are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities.

For more information, please visit our webpage at

The

Patient Services Representative I

will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly.

Greet and welcome all patients and visitors upon arrival to clinic
Follow all practice policies and procedures for thorough and complete check in and check out process
Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
Confirm that accurate patient demographic and insurance information has been collected and update if necessary
Confirm insurance eligibility and verify active and participating coverage
Accurately calculate and collect patient copayments, deductibles, and due balances
Schedule return appointments and set up reminder notifications
Professionally assist doctor, staff, patients and visitors
Maintain confidentiality of all doctor, staff and patient information
Responsible for keeping the reception area clean and organized
Assist with maintaining proper inventory levels of retail items (if applicable)
Answer inbound and outbound phone calls with appropriate telephone etiquette
Handle sensitive information in a confidential manner
Execute duties of position in a professional and courteous manner
Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)
Must be willing to work early mornings, late evenings, and weekends as required to support business needs
Other duties as assigned

High school diploma or equivalent is required
Must be compassionate and can establish confidence and trust with patients
Must have the ability to remain calm and professional under pressure or stress
Highly energetic with a positive attitude
Attention to detail
Possess strong written and verbal communication skills
Create and maintain positive interpersonal relationships
Ability to perform as part of a team as well as work independently
One or more years’ experience working in a medical practice preferred
Knowledge of medical and vision and insurances preferred
Basic computer knowledge required
Experience with NextGen, Microsoft, Clearwave preferred

In Turn We Will Provide:
Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability.
Company paid life insurance.
Paid holidays and generous paid time off.
Paid parking where applicable.
Team oriented working environment where you are heard and respected.
Clear career ladder opportunities.
Offered pay range

$18.00/hr-19.00/Hr.
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