Patient Service Representative and Scheduling Lead

Company : Urology America, Mso

Job Description - Patient Service Representative and Scheduling Lead

About Urology Austin

Urology Austin is the largest urology practice in Central Texas, providing comprehensive care with a focus on compassion, innovation, and teamwork. With multiple locations across the region, our team is dedicated to delivering exceptional patient experiences while supporting our Providers and staff through collaboration, quality, and respect.

Position Summary

Patient Service Representative and Scheduling Lead is responsible for managing, coordinating, and maintaining provider schedules to ensure optimal clinic operations. This role serves as the central point of contact for schedule adjustments, PTO requests, template management, and patient rescheduling. In addition, the position provides Patient Services Representative (PSR) coverage at the Bastrop satellite clinic 4–6 times per month, supporting shared Providers who operate out of that location

Reporting to this Position: None

Qualifications

Strong organizational skills with excellent attention to detail.
Ability to manage multiple schedules and priorities simultaneously.
Proficiency with scheduling systems, Microsoft Outlook, and Excel (including template creation). Excellent communication and collaboration skills for working with Providers, Managers, and cross-functional teams.
Previous experience in a healthcare setting, preferably in patient services or schedule coordination.
Flexibility to travel to and cover the Bastrop clinic as needed (4–6 times per month).

Essential Job Duties

Provider Scheduling & Adjustments

Adjust provider schedules according to on-call rotations and individual preferences.
Update provider schedules to reflect ESWL (Extracorporeal Shock Wave Lithotripsy) coverage and remove clinic availability when assigned.
Receive and process all provider PTO/out-of-office requests:
Update provider schedules accordingly.
Enter PTO dates into the Provider PTO calendar in the Management Knowledge Center.

Schedule Coordination & Patient Management

Block schedules, bump patients, and coordinate rescheduling in collaboration with PSR leads.
Monitor and maintain the “Bumped Patient List,” ensuring timely follow-up and communication with PSR leads.
Notify managers of bumped patients and schedule changes by sending Outlook calendar invites.

Template Management

Create, maintain, and update provider schedule template spreadsheets.
Collaborate with Site Managers to review, approve, and implement templates before rollout.
Maintain accurate and current documentation of provider schedule change requests.

Patient Services Representative (PSR) – Bastrop Satellite Clinic

Provide PSR coverage 4–6 times per month at the Bastrop satellite clinic.
Support shared Providers by:
Checking in patients, scheduling follow-ups, and managing daily appointment flow.
Assisting with patient inquiries, insurance verification, and documentation.
Serving as the liaison between Bastrop operations and central teams to ensure continuity of care and scheduling.

Leadership & Committee Support

Adjust Executive Committee members’ calendars to accommodate monthly meetings and related scheduling needs.
Communicate proactively with leadership regarding schedule updates or conflicts.

Benefits Package

Urology Austin offers a competitive benefits package designed to support your health, well-being, and future. Eligible employees receive:

Competitive pay
Medical, dental, and vision insurance
401(k) with employer match and profit sharing
Paid time off and Paid holidays
Employer covered short- and long-term disability coverage
Life insurance and flexible spending accounts
No weekends or holiday shifts

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Patient Service Representative and Scheduling Lead

Job Description - Patient Service Representative and Scheduling Lead

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