Patient Service Representative / Biller - Doctor's Office - O'Fallon, MO

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100+ physicians, in 35+ locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier.

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Join Our Team: 

We are searching for a Patient Service Representative for our Gateway Asthma & Allergy office located in O'Fallon, MO!  This position will also assist with Billing related duties for the clinic. 

Opportunity: 

• Full-time opening  


• Monday - Friday.  This position also shares in rotating coverage of a Saturday morning shift 


• No nights or holidays 


• Outpatient clinical practice

Day-to-Day:

• Perform patient check-in/check-out


• Assist with billing all immunotherapy and biologics for the practice


• Schedule patient appointments


• Collect co-payments


• Verify insurance


• Register patients/update patient demographics


• Answer the telephone


• Balance monies at day end


• May be required to enter physician-related charges into the computer

Who we are seeking (preferred):

• The Patient Service Representative is highly visible in their interactions with patients and must therefore project a positive office image at all times including smiling, greeting patients with enthusiasm, and maintaining an upbeat, positive attitude in all interactions with patients and coworkers. 


• Formal training which will probably be indicated by a high school diploma or equivalent.


• 1 or more years of experience working with the public, preferably in a healthcare setting.


• Billing & Coding certificate is not required, but previous Billing experience is highly preferred.


• Medical coding familiarity. 


• Knowledge of medical terminology,


• Knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.


• PC/Windows proficiency.


• Willingness to assign high priority to patient comfort and satisfaction.


• Ability to communicate effectively and to work compatibly with physicians, coworkers, and employees in other departments.

What We Offer:

• Physician-led, supportive practice environment


• Benefits the first of the month following your hire date




• Available benefits: Medical, Dental, Vision, Life, Long/Short Term Disability, Health Savings Account/Flexible Spending Account, Fraud Protection, Legal, Pet and other miscellaneous




• Generous PTO policy + 9 paid holidays


• 401k match + profit sharing


• Tuition reimbursement


• Wellness program


• Opportunities for professional growth and mentorship


• Emphasis on work-life balance

EOE