Patient Service Representative - Family Practice - Oceanside

This is a full-time, benefitted day shift position located at Scripps Coastal Medical Center in Oceanside.

Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.

Why join Scripps Health?

AWARD-WINNING WORKPLACE:

#5 in Fortune Best Workplaces in Health Care 2023#78 in 2023 PEOPLE Companies that Care#95 in Fortune 100 Best Companies to Work for 2023Recognized by Newsweek as one of America's Greatest Workplaces for Diversity in 2024Nearly a quarter of our employees have been with Scripps Health for over 10 yearsThe Patient Service Representative is responsible for interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions. Responds to customer billing and payment inquires as needed. Effectively manages the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed. Escalating billing inquiries as needed. Accurately scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing Key User duties with minimal errors. May be responsible for initiating and validating referrals/authorizations. Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns.

QualificationsRequired Qualifications:

Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.Excellent communication and customer service skills.Strong organizational and analytical skills; innovative with ability to identify and solve problems.Preferred Qualifications:

1 or more years of experience customer service or healthcare/medical office environment preferred.Previous experience working with Pediatrics.Able to adapt, prioritize and meet deadlines.Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

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