Patient Service Representative - Fargo, ND (In-person)

We are hiring for a Full Time Patient Service Representative (healthcare) to join our team!

MedBridge Healthcare is a leading provider of sleep laboratory management services and sleep therapy. We partner with hospitals, universities, clinics, and physician practices to offer comprehensive fully integrated services for patient identification, testing, diagnosis, treatment, and long-term care management of patients with sleep disorders. 

In office position

**90 Day Probation Period: No missed days (exceptions apply), no leave earlies, no late starts

Job Responsibilities will include but not limited to: 

• Answering calls consistently throughout the day
• Managing patient intake and scheduling appointments
• Collecting patient demographic and insurance information
• Accurately entering demographic and insurance data into the Electronic Medical Records (EMR) system
• Addressing patient questions, inquiries, and concerns regarding their accounts
• Assisting with call screening and taking messages
• Ensuring insurance coverage meets requirements for scheduled services
• Communicating with referral sources to gather additional information or provide updates on patient scheduling
• Performing additional duties as needed or assigned
• No missed work, early leave, or late arrivals during a 90-day probationary period

 Job Qualifications: 

• High school diploma or GED equivalent
• 2-3 years of experience in customer service, data entry, and scheduling
• Familiarity with medical terminology
• Strong multitasking abilities
• Excellent time management skills
• Clear and effective communication skills
• High attention to detail
• Ability to work independently with minimal distractions, maintaining an office-like environment
• Proven track record of excellent attendance in previous roles
• Reliable home internet connection with appropriate speeds for remote work

Work Location:

• Fargo, ND

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401k with company match
• Other

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee is regularly required to stand, walk, and sit, talk, and listen. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• The employee is required to use his/her hands to operate office equipment.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50+ pounds.

 Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In the performance of this job, the employee may be exposed to chemical vapors such as acetone, ether, or glutaraldehyde. There may also be incidental skin contact with these substances. Personal protective (PPI) equipment such as gloves and eye protection must be used as appropriate to the task being performed.

 OSHA Classification System for Evaluation Potential Exposure to Blood Borne Pathogens This position will involve NO exposure to blood, body fluids, or infectious materials.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER: MedBridge Healthcare LLC, and its subsidiaries, provide equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.