Patient Service Representative (General Surgery/Gastroenterology)

Job Duties and Responsibilities:

• Greet patients and visitors with professionalism, representing the Gritman Way.


• Monitor call queue and lobby for wait times or issues.


• Maintain strict confidentiality of patient information.


• Enter quality phone notes and patient cases.


• Prepare end-of-day deposit reconciliation paperwork.


• Maintain accurate patient accounts and input insurance information.


• Schedule appointments appropriately and collect copays/outstanding balances.


• Respond to simple medical record requests and handle patient concerns/complaints.


• Work with computer programs and multi-line phone systems.


• Demonstrate flexibility and respond to changing workflows.

Job Requirements:

• Work Experience: Experience working with computers.


• Knowledge, Skills, and Abilities: Basic office functions, excellent customer service, written and verbal communication, positive attitude, ability to work closely with others, critical thinking, flexibility, computer skills.

Preferred Qualifications:

• Prior education and/or experience in a medical office.

Functional Demands:

• Population(s) served: Neonatal, pediatric, adolescent, adult, geriatric, diverse demographics.


• Physical Demands: Fast-paced environment, some lifting, reaching, pushing, pulling, sitting, standing, corrected vision and hearing required.


• Environmental Conditions: Indoors, exposure to limited outdoor environment, exposure to public germs and viruses.

Benefits offered:

• Comprehensive Health Care Coverage: Enjoy access to top-tier medical, dental, vision, and life insurance plans, all conveniently provided through our extensive network of trusted local providers.


• Secure Retirement Plans: Participate in our Roth/401k retirement plans with employer matching, securing your financial future and retirement goals.


• Championing Work-Life Balance: Benefit from flexible schedules and a supportive environment that values your well-being, allowing you to maintain a healthy balance between work and life.


• Invest in Your Future: Take advantage of our generous educational and tuition reimbursement programs, supporting your continuing education and pursuit of higher degrees.


• Time Off Benefits: Ample time off, providing you with the necessary time to recharge and attend to personal and family needs.


• Student Loan Forgiveness: As a non-profit organization, time spent at Gritman Medical Center qualifies you for the Public Service Loan Forgiveness (PSLF) program.


• Competitive Compensation: Receive competitive market-based pay that recognizes your skills and experience.


• Family Friendly Amenities: Access our convenient childcare facility, ensuring peace of mind and convenience for working parents.