Patient Service Representative - Greenville, SC (Onsite)

About MedBridge

MedBridge is a leading provider of sleep laboratory management services and sleep therapy. We partner with hospitals and physician practices to offer fully integrated, comprehensive services for patient identification, testing, diagnosis, treatment, and long-term care management of patients with sleep disorders.

Position: Patient Service Representative

Location: Greenville, SC (In-person position)

Hours: 10am - 6:30pm, Monday - Friday

Position Overview:

The Patient Service Representative plays a vital role in supporting a smooth and efficient patient experience by assisting with appointment scheduling and related inquiries. This position requires frequent interaction with patients and demands strong communication skills, attention to detail, and a proactive, solution-oriented mindset. The ideal candidate will be organized, personable, and committed to delivering exceptional service at every touchpoint.

Key responsibilities include communicating effectively with patients, verifying personal and demographic information, maintaining accurate records, and scheduling procedures. The Patient Service Representative ensures all interactions are handled with professionalism and that services are delivered in a timely and efficient manner.

Key Responsibilities:

Job Responsibilities will include but not limited to: 

• Answering and making calls consistently throughout the day
• Managing patient intake and scheduling appointments
• Collecting patient demographic and insurance information
• Accurately entering demographic and insurance data into the Electronic Medical Records (EMR) system
• Addressing patient questions, inquiries, and concerns regarding their accounts
• Assisting with call screening and taking messages
• Ensuring insurance coverage meets requirements for scheduled services
• Communicating with referral sources to gather additional information or provide updates on patient scheduling
• Performing additional duties as needed or assigned
• No missed work, early leave, or late arrivals during a 90-day probationary period

 Job Qualifications: 

• High school diploma or GED equivalent
• 2-3 years of experience in customer service, data entry, and scheduling
• Familiarity with medical terminology
• Strong multitasking abilities
• Excellent time management skills
• Clear and effective communication skills
• High attention to detail
• Ability to work independently with minimal need for supervision
• Proven track record of excellent attendance in previous roles
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Additional Expectations:

• Maintain a high level of detail and organization in all tasks.
• Adhere to a 90-day probation period with no missed days, tardiness, or early departures.
• Demonstrate the ability to handle high-pressure situations with professionalism.

Benefits:

• Health, dental, and vision insurance.
• Paid time off.
• 401(k) with company match.
• Additional benefits available.

Equal Employment Opportunity:

MedBridge Healthcare LLC and its subsidiaries are committed to providing equal opportunities to all individuals, regardless of race, color, religion, ethnicity, gender, age, disability, sexual orientation, gender identity, veteran status, or any other legally protected characteristic.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In the performance of this job, the employee may be exposed to chemical vapors such as acetone, ether, or glutaraldehyde. There may also be incidental skin contact with these substances. Personal protective (PPI) equipment such as gloves and eye protection must be used as appropriate to the task being performed.

 OSHA Classification System for Evaluation Potential Exposure to Blood Borne Pathogens This position will involve NO exposure to blood, body fluids, or infectious materials.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER: MedBridge Healthcare LLC, and its subsidiaries, provide equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.