Patient Service Representative I

Description

I. Position Function Summary

Under the direction of the HCH Manager, and in cooperation with the Chief Administrative Officer (CAO), the Patient Services Representative (PSR) greets patients and visitors entering La Familia Medical Center (LFMC), registers new and returning patients, provides patient-related clerical services, which include answering telephones, scheduling, obtaining and reviewing patient demographic/insurance information, collecting payments and obtaining referrals. Schedules, reschedules, and cancels appointments and return appointments for patients over the phone, in person per provider scheduling protocol. Performs duties in a manner that is supportive and responsive to patients and visitors.       

II. Essential Responsibilities

• Greets new and returning patients and clients 
• Checks patients in for their appointments 
• Greets visitors/vendors to the health center and directs them appropriately
• Provides general information to patients concerning the functions of LFMC
• Collects required personal, health and insurance information from all patients
• Determines insurance eligibility using various portals
• Ensures accuracy of insurance and billing information
• Accepts cash, checks, or bankcards for payment of fees or cost of goods/services rendered according to established procedures
• Gives change and issues receipts for funds received
• Balances cash drawer against receipts at the end of the day 
• Schedules/reschedules/cancels/N/S’s appointments per provider scheduling protocol
• Schedules appointments with Case Workers, Health Ed, GH or other departments within the Clinic.
• Prints appointment card when discharging patient
• Prints schedules for the following day. 
• Proficient in use of company telephone system including answering phones, transferring calls and use of paging system
• Demonstrates computer literacy and capable of operating all office machinery efficiently and accurately

Requirements

IV. Education, Experience and Skills

• High School graduate or equivalent required, and a minimum of one year experience in the area of customer service.
• Ability to read and interpret documents such as medical records, write at a moderate level of competence, and communicate effectively;  
• Fluent in both English and Spanish, required. 

Leave Benefits

-Four (4) weeks of annual leave

-up to two (2) weeks of sick leave

-up to one (1) week of continuing education leave

-Eight (8) paid holidays and four (2) days for personal leave 

accruals and holidays are prorated for part-time employees

Insurance Benefits

-Medical

-Dental

-Vision

available for staff and eligible family members, including domestic partners

-Paid term life insurance (flat $25,000)

-Paid Short Term Disability

-Optional Life

-Critical Care

-Medical and Dependent care expense accounts

-Health Savings Account

-403(b) retirement savings plan (eligible for company match after 12 months of employment)

Bargaining Unit Position 

Union: 

Non-Union:  X

La Familia offers opportunities for employment in the fields of medicine, nursing, dentistry, health education, and other support services. We are an equal opportunity employer.