Patient Service Representative I

SUMMARY

The LSU Healthcare Network is a non-profit, academic, multi-specialty, healthcare delivery system dedicated to patient care, research and education. You can be a part of a progressive healthcare team making a meaningful difference in the care of patients. The LSU Healthcare Network is made up of over 175 healthcare providers – from primary care to specialty care – at several multi-specialty care locations in and around the Greater New Orleans area

Business Hours: Monday through Friday

**No nights, weekends or major holidays**

We offer a competitive compensation and benefits package including:

• 15 PTO Days
• 11 Paid Holidays
• 401(k) Plan with employer match
• Health Insurance
• Tuition Reimbursement
• Opportunity to obtain National Certification for Medical Administrative Assistants (CMAA)

INTRODUCTION

Welcome to the role of Patient Service Representative! As a Patient Service Representative, you will be the first point of contact for our valued patients and will provide knowledgeable and friendly service that will ensure our patients have a positive experience with our practice. You will be responsible for answering patient questions, scheduling appointments, and providing general administrative support. Your excellent customer service skills and strong communication abilities will help us provide the best patient care. If you're looking for a rewarding job in a dynamic, fast-paced environment, this is the perfect opportunity for you!

JOB RESPONSIBILITIES

• Greet patients in a friendly and professional manner
• Schedule patient appointments including new, established, and referral visits.
• Collect patient information such as insurance information, patient history, and contact information
• Obtain and update patient demographics, insurance, and/or financial information using designated software.
• Answers clinic telephones, responds to patient inquiries, and obtains detailed messages.  
• Verify insurance coverage and obtain pre-authorization for procedures when needed
• Collect payments and co-pays
• Maintain patient confidentiality
• Adhere to all HIPAA regulations
• File insurance claims
• Prepare and submit reports to management as required
• Assist in maintaining a clean and organized work environment
• Perform other duties as assigned   

EDUCATION & EXPERIENCE  

•  High school diploma or equivalent
•  1+ year of customer service experience
•  At least one year of experience working in a medical environment preferred.  

CORE COMPTENCIES

•  Excellent communication skills, both verbal and written
•  Proficiency with computers and Microsoft Office Suite
•  Ability to work in a fast-paced environment
•  Ability to handle multiple tasks effectively
•  Ability to work in a team environment
•  Knowledge of medical terminology
•  Knowledge of insurance plans and billing procedures
•  Knowledge of HIPAA regulations
•  Ability to maintain confidentiality
•  Ability to be flexible and adaptable to changing situations
•  Ability to handle difficult situations and customer complaints with professionalism and courtesy