Patient Service Representative I

Type: This is a full-time position, days and hours of work are Monday-Friday 8 a.m.-5p.m.

Classification: Nonexempt

Summary/Objective: Responsible for greeting patients, providing and updating information, communicating with departments, and appointment scheduling.

Supervision Received: Reports to Office Manager and/or Team leader.

Supervision Exercised: None.

ESSENTIAL FUNCTIONS:

• Checks-in, checks-out patients in a polite, prompt, and helpful manner. Provides any necessary instructions/directions.
• Cleans and stocks exam rooms, including dictation areas.
• Prepares exams rooms for procedures.
• Maintains pharmaceutical closet by keeping it organized and disposing of expired medication.
• Uses computer system to generate information necessary for billing purposes and enters referral information.
• Collects Co-pays and previous balances on account.
• Maintains clean, orderly waiting area, including reading materials.
• Supplements office staff as reception tasks permit by assisting with photocopying, computer input, typing, and scheduling appointments as needed.
• Prints and distributes schedules for the following day to appropriate employees and physicians.
• Perform other duties, as assigned.

Assigned as Runner:

• Maintains a consistent flow of patients to exam room, takes vitals, documents information for providers.
• Transmits medical information to requesting parties via secure email or fax.
• Arranges charts in chronological order.
• Reviews each chart for accuracy and completion before releasing the chart for a patient visit.
• Cleans and stocks exam rooms, including dictation areas.
• Prepares exams rooms for procedures.
• Maintains pharmaceutical closet by keeping it organized and disposing of expired medication.
• Uses computer system to generate information necessary for billing purposes and enters referral information.
• Collects Co-pays and previous balances on account.
• Maintains clean, orderly waiting area, including reading materials.
• Supplements office staff as reception tasks permit by assisting with photocopying, computer input, typing, and scheduling appointments as needed.
• Prints and distributes schedules for the following day to appropriate employees and physicians.
• Provides continuity of care.

The jobholder must demonstrate current competencies applicable to job position.

Education: High school diploma or GED. Completion of an accredited medical terminology course

Experience: Minimum of 1 year experience in customer service setting, preferably six months of experience working with patients in a public, health care setting and experience using computers and office equipment.

Knowledge:

• Knowledge of reception tasks, clinic policies/procedures, paperwork.
• Knowledge of how to use office equipment including phone and computer.
• Knowledge of patient service concepts and techniques.
• Knowledge of Medical Terminology

Skills:

• Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
• Skill in patient service principles by creating a pleasant waiting room atmosphere.

Abilities:

• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with the patients, the families, the physicians, the staff and other customers you come in contact with.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand and follow oral/written instructions. Can file correctly by alphabet or numeric filing system.

Travel:

Minimal travel between JWM offices by personal vehicle. Must have valid driver's license and current auto insurance. Standard mileage reimbursement provided by the Organization.

Work Environment:

This job operates in a clinical office setting within a confined cubical area. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is role requires one to sit, stand and walk for 8-9 hours per day. This would require the ability to lift objects up to 50 lbs., open filing cabinets and bend or stand on a stool as necessary. This role requires full range of motion, manual dexterity, and hand-eye coordination.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working condition may change as needs evolve at any time with or without notice.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This description is intended to provide only basic guidelines for meeting job requirements knowledge, skills, abilities and working condition may change as needs evolve at any time with or without notice.