Patient Service Representative - Phones - Southroads Internal Medicine

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100+ physicians, in 35+ locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier.

$750 SIGN ON BONUS ELIGIBLE!!

Join Our Team: 

We are searching for a Patient Service Representative for our Southroads Internal Medicine office located at 12345 West Bend Drive!

Opportunity: 

• Full-time opening  


• Monday - Thursday:  8:15 a.m. - 4:30 p.m. and Friday: 8:15 a.m. - 3:30 p.m.


• No nights, weekends or holidays 


• Outpatient clinical practice 

Day-to-Day:

• Answer incoming calls for the office


• Ask pertinent questions related to patient symptoms and relay this information to the provider


• Schedule appointments


• Make outbound calls to patients


• Work reports


• Handle faxes

Who we are seeking (preferred):

• The Patient Service Representative must project a positive and professional image over the phone, and in all interactions with patients and coworkers. 


• The Patient Service Representative will possess the ability to multi-task and stay organized


• The Patient Service Representative will be driven by a strong desire to delivery quality customer service


• Formal training which will probably be indicated by a high school diploma or equivalent.


• 1 or more years of experience working with the public, preferably in a healthcare setting.


• Knowledge of medical terminology,


• Knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.


• PC/Windows proficiency.


• Willingness to assign high priority to patient comfort and satisfaction.


• Ability to communicate effectively and to work compatibly with physicians, coworkers, and employees in other departments.

What We Offer:

• Physician-led, supportive practice environment


• Starting rate of pay is $17.37 up to $19.00/hour (based upon a variety of factors, including relevant work experience)


• Benefits the first of the month following your hire date




• Available benefits: Medical, Dental, Vision, Life, Long/Short Term Disability, Health Savings Account/Flexible Spending Account, Fraud Protection, Legal, Pet and other miscellaneous




• Generous PTO policy + 9 paid holidays


• 401k match + profit sharing


• Tuition reimbursement


• Wellness program


• Opportunities for professional growth and mentorship


• Emphasis on work-life balance

EOE