Patient Service Representative (Remote Full Time)

Job Title: Patient Service Representative (Remote – Full Time)
Remote | Monday–Friday | Bilingual Spanish Preferred

Join a mission-driven healthcare company making a difference.
Vigilance Health is seeking a Patient Service Representative (PSR) who will serve as the front-line voice for patients and a vital support for our care coordination team. This role is perfect for someone who thrives in a fast-paced, collaborative, and purpose-driven environment.

 What You'll Do

• Answer high-volume incoming calls with professionalism, empathy, and urgency.


• Route calls to the right team or take detailed, accurate messages.


• Manage data entry, patient scheduling, mailings, and patient enrollments.


• Validate patient eligibility and scrub data using EHR systems and spreadsheets.


• Support internal teams by entering appointment and patient details in the EHR.


• Ensure HIPAA compliance and uphold strict patient confidentiality.


•  Track and report daily performance metrics such as patient verifications, follow-up completions, and call outcomes.


• Collaborate across teams to support care coordination efforts and resolve issues quickly.

Success in This Role Means

• 95%+ of calls answered within three rings.


• Call handling time averages 2 minutes or less.


• 100+ patients verified daily with high accuracy.


• Active participation in team huddles and trainings.


• No HIPAA violations or documentation errors.


• Patients feel heard, valued, and supported.

What You Bring

• High school diploma or GED required; Associate degree preferred.


• 1+ year in healthcare customer service or call center.


• Bilingual in Spanish strongly preferred.


• Proficiency in Microsoft Outlook, Word, and Excel.


• Familiarity with EHRs like eCW, Epic, or Athena is a plus.


• Strong communication, attention to detail, and multitasking ability.


• Available to work Monday–Friday between 7:30am–6:00pm CST.

 Why Vigilance Health?

We’re a growing population health company partnering with clinics across the country to deliver Chronic Care Management (CCM), Behavioral Health Integration (BHI), and APCM services. At Vigilance Health, we:

• Have Fire – We bring energy, positivity, and purpose to every patient interaction.


• Are Driven – We deliver results with accuracy and urgency.


• Are Partners – We collaborate across teams to support every patient.


• Build Solutions – We identify ways to make things easier and better.


• Are Coaches – We uplift each other and model what good looks like.

 Ready to Make a Difference?

If you're passionate about patient-centered care and thrive in a role where every call matters—. Join a team that’s transforming healthcare, one patient at a time.