Patient Services Associate

New England Dermatology & Laser Center has been providing dermatology care to the greater Springfield community for over 70 years. We're looking for an experienced Patient Services Associate with a conscientious work ethic to join our busy specialty practice.  

Patient Services Associates are the patient's first contact when visiting our offices.  They facilitate positive office experiences while checking patients in and out, ensuring that patient information is up to date, scheduling appointments, documenting medical questions for disposition by MD or PA, balancing daily receipts and performing related tasks that support our clinical teams.  We invite you to apply and find out more about working with our excellent patient services team.  

Job Type:  Full-time

Pay:

• Hiring range $19.28-$23.14 per hour based on experience and education.

Schedule:  M-F 7:15a-4:15p 40 hours per week (1 hour non-paid lunch)

• 8-hour shift
• Day shift
• Monday to Friday
• No weekends

Work setting:

• In-person. The regular work location will be varied between our offices (Springfield, Longmeadow, Northampton and Westfield) based on staffing and provider needs.  This position reports to the Supervisor, Patient Services.

Benefits:

• Paid time off
• 401(k) - 6% Employer contribution (3% safe harbor, 3% profit sharing)
• Referral Bonus - $100 at candidate’s hire & $400 at candidate’s 90th day of employment
• Employee assistance program
• Free parking

 Additional benefits for 30+ hour employees:

• Individual Coverage Health Reimbursement Arrangement (ICHRA)
• Dental insurance
• Dependent Care Flexible Spending Account
• Health Savings Account
• Life & AD&D insurance – $40,000 (employer paid)
• Limited Flexible Spending Account
• Medical Flexible Spending Account
• Vision insurance
• Voluntary Life insurance - Coming 1/1/2026

1-3 years customer service experience, medical office experience preferred. High school diploma or GED required. Associates degree or medical secretarial certification, billing coding certification or medical assistant certification preferred.

Accuracy, attention to detail, good judgment & follow-through. Professional, courteous, patient, team player who works well independently and as part of a team.  Heavy patient interaction in-person and over the phone.  Verbal & written communication skills, able to multi-task and perform mathematical calculations and make change. Proficiency with practice management, electronic health record and Microsoft Office software programs.

Overtime and scheduling flexibility required to accommodate operational needs.