Patient Services Case Administrator - Join a Leading Company

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

Job Title: Patient Services Case Administrator
Hours: M-F 1st shift | Start times are between 6-7:30AM
 

• 100% onsite

Summary:
Seeking a dedicated Patent Services Case Administrator (PSCA) to join our esteemed team. As a CAP-accredited and CLIA-certified laboratory based in San Diego, we specialize in providing molecular diagnostic tests that contribute to the comprehensive treatment of cancer patients.
The role of a PSCA involves effectively communicating our billing procedures with patients, as well as discussing various financial options related to testing, including financial assistance and prompt-pay discount alternatives. Operating within a call-center environment and without direct face-to-face patient interaction, PSCAs play a crucial role in addressing patient billing concerns and efficiently directing inquiries, both before and after the completion of testing. Additionally, PSCAs handle day-to-day requests from various departments, including Sales, Client Services, Lab, and Billing. Join us in making a meaningful impact in the field of cancer diagnostics and women’s health.
We are looking for individual(s) with the following qualities:
Culture:

• Team oriented individual with a focus on interdepartmental collaboration.
• Cultivates trust with patients and medical practices, through education and resources we offer.
• Open-minded and receptive to constant change.
• Holds themselves and others accountable.

Quality:

• Can complete cases with high level of accuracy: including but not limited to data entry, insurance benefit interpretation, and meticulous attention to detail with document review.
• Receptive to peer coaching and feedback.
• Successfully finishes assigned department/corporate training sessions promptly and demonstrates the capacity to recall information effectively.

Communication:

• Capable of conveying and receiving information in a professional and courteous manner.
• Can utilize cognitive empathy when speaking with patients, offices, and other departments.
• Must capture comprehensive notes and call summaries, ensuring that any agent can seamlessly take over and assist the patient.