Patient Services Coordinator

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Worker Type:

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Position Highlights

SUMMARY:

Performs clerical and basic admissions functions necessary to promote efficient patient care.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:  High school diploma or general certificate of education with general office skills. 

Certificates, Licenses, Registrations:  Valid Driver’s License when required to perform essential duties at the satellite clinic sites.

Skills:

Effective operation of office machines and good verbal communication skills and demonstration of the ability to meet the following:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Will frequently need to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and lift up to 10 pounds. 
• Will occasionally need to stand; climb or balance; stoop kneel crouch, or crawl; and lift and manipulate up to 25 pounds.

Language/Mathematical/Reasoning:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write simple correspondence. 
• Ability to speak effectively to individuals of all ages. 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
• Ability to interpret a variety of furnished instructions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

• May be exposed to communicable diseases when working in a health care environment. 
• Will have high exposure to sharps or cuts. 
• Will have occasional exposure to wet or humid conditions (non-weather), fumes or airborne particles (including dust), toxic or caustic chemicals, risk of electrical shock, risk of radiation, and compression (hand between cart and door). 
• Will work in an environment of moderate noise.

RESPONSIBILITIES AND EXPECTATIONS:

• Maintains confidentiality when dealing with all customers, including employees. 
• Report to work as scheduled and follow facility polices regarding attendance, tardiness and use of company time.
• Use my work email address and all work computers for business only.
• Must be flexible to change and have the ability to work effectively in a team environment. 
• Performs duties in a manner consistent with safety principles, and in compliance with all applicable laws, regulations and standards associated with the organization.
• Attend all trainings mandated for my position and for working at PCMC.
• May be involved with organization committees.
• Take pride in PCMC, its missions, values, and goals while representing our facilities positively in the workplace and community.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Answers multiple line telephone and routes calls promptly; does not leave callers on hold and unattended for extended periods of time.  Alerts appropriate personnel to urgent messages/issues that require immediate attention.  Takes routine messages and forwards appropriately. Greets patients, visitors and coworkers in a prompt, courteous and helpful manner.  For patients requiring assistance with ambulation into or around building, offers to get assistance and remains with patient until care staff arrives. Enters patient demographics, verifies and updates necessary information in the computer system.  Utilizing a computerized system, initiates and maintains patient appointment scheduling and follows office scheduling policies/parameters.  Point of contact for death certificate completion in timely manner, in accordance with state regulations. Serves as liaison between patients and nursing/medical staff.  Provides information to employees/visitors within scope of knowledge or refers to appropriate individuals.  May assist patient care staff to schedule referral appointments. May answer patient questions regarding the cost of services and as necessary facilitates a consultation with a provider regarding patient billing questions.  Refers findings to the billing office where staff address the patient’s concerns. Performs other generalized secretarial duties such as: making copies, managing incoming and outgoing fax transactions, ordering supplies, sorting and distributing mail.  Sends out scheduling/rescheduling letters to patients. Employee must perform related work as assigned by their manager.

The pay range for this position is $20.65 - $32.01 per hour. Actual hourly rate dependent upon experience.

We offer an excellent benefits package which includes:

• Health and Dental Insurance

• Employer Contribution to Health Savings Account (HSA)

• Paid Time Off and Extended Sick Leave

• Competitive wages

• Pension Plan with Substantial Employer Contribution

• Employee Wellness Program

• Various Employee Discounts

• Tuition Reimbursement for Career Development

• Employee Assistance Program

• Continuing Education Opportunities

• Employee Recognition Events

• Bereavement Leave

• Employer Paid Life Insurance