Patient Services Coordinator - Chattanooga

Description

Special Kids Chattanooga’s mission is to serve Jesus Christ by caring for His children who have special healthcare needs. Special Kids has operated in Murfreesboro, TN since 1998, as a not-for-profit Christian healthcare company. The organization is now focused on serving children with special healthcare needs in the greater Chattanooga community. Our overarching goal is to support each child in overcoming obstacles to achieve improved quality of life. We aim to accomplish this goal by providing access to quality, compassionate care for any child in need of occupational, physical, speech, and feeding therapy and providing continuity of care through a unique coordinated multi-disciplinary approach. Full-time (36 hours) with benefits, continuing education allowance, holidays and paid time off.

Summary

The Patient Services Coordinator will provide excellent customer experience, administrative support, financially sustainable business practices, and the positive attitude necessary to reach exceptionalism in all areas of the Special Kids Therapy Center front office.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Checks patients in and out through the electronic medical record system; assists with confirming, cancelling, and rescheduling patient appointments.
• Greets visitors and manages their inquiries directing them to the appropriate person according to their needs.
• Schedules appointments and enters appointment information into the electronic medical record system.
• Maintains accurate patient waiting list records including hold lists and new patient waitlists.
• Proactively calls patients to schedule ST, ST-feeding, OT, OT-feeding, and PT appointments.
• Confirms therapy, evaluation, and monthly appointments. Returns phone calls and texts in a timely and professional manner per policy.
• Initiates filling open therapy appointments to maintain full therapy schedules across disciplines.
• Maintains correspondence with patients regarding appointments.
• Answers multi-line telephone system and gives information to callers, takes messages, or transfers calls to appropriate individuals.
• Collects patient payments and prepares daily deposit.
• Maintains the incoming fax / referral queue at a reasonable level, routing, and labelling documents accordingly, throughout the day daily.
• Works in cooperation with the rest of the administrative/front office staff to ensure documents sent out for physician signature are returned in a timely manner.
• Works to maintain a list of patients, with the assistance of billing, with past-due balances to enforce our financial policy. In accordance with established policy and procedure, this position will enforce the financial policy including, when necessary, placing patients on hold until payment plans have been established.
• Assists in ensuring the facility is free of hazards in the hallway that may be accessible by children (cleaning supplies, etc.). 
• Keeps the front office area clean and clutter free; assists in keeping the lobby tidy and orderly.
• Conducts emergency drills with input and assistance from the Clinic Manager.
• Attends meetings and conferences and participates in other activities to promote professional growth.

Requirements

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); Minimum 4 years related experience and/or training within a medical office, including experience in scheduling, billing, and office administration, required. A minimum of 2 years serving in a leadership capacity is required. 

Computer Skills

To perform this job successfully, an individual should have basic computer skills and the ability to learn new software and web-based applications such as electronic medical records.

Certificates, licenses, Registrations

American Heart Association (AHA) Basic Life Support Provider (BLS Pro) certification with skills testing required; HIPAA certification encouraged.

Values

• Compassion
• Willingness
• Courage
• Faith