Patient Services Coordinator - DOM

Overview
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The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by  U.S. News & World Report . As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Patient Services Coordinator

Full-Time

9am-5pm

Department of Medicine Patient Services Coordinator

Overview:

A highly-visible role responsible for coordinating the day-to-day administrative operations of physician practices in the Department of Medicine. The Patient Services Coordinator is an expert in all administrative aspects related to high-quality, efficient patient care. Specific responsibilities include:

Answering and appropriately documenting and triaging all patient calls;

Returning appropriate calls on behalf of physician;

Scheduling patient appointments and completing a full patient registration when appropriate;

Managing physician clinical, research and administrative schedules;

Assisting with urgent patient issues as directed by the physician;

Managing physician /patient correspondence through the hospital’s electronic medical record;

Providing administrative support for physician dictation activity;

Compiling physician expense reports and reimbursement requests and tracking physician spending;

Maintaining inventory of office supplies and ordering supplies as needed;

Providing back-up to other roles in the department as needed;

Additional administrative responsibilities as directed by the physician, the supervisor or department leadership.

Qualifications
Competencies/skills:

Superior written and oral communication skills

Exceptional customer service and interpersonal skills

Proven track record of building and maintaining productive working relationships with physicians

Ability to work collaboratively as part of a team; offers to help coworkers when needed

Detail oriented with ability to multi-task

Strong critical thinking and organizational skills

Demonstrated ability to take initiative and ownership over one’s work

Aptitude for problem-solving

Consistently displays a positive attitude towards one’s work and work environment

Consistently displays professional appearance

Experience with Epic preferred; strong computer skills required

In-depth understanding of medical office workflows, systems and processes

Knowledge of healthcare and health insurance, preferred

Familiarity with medical terminology, preferred

Bachelor’s degree preferred, associate’s degree required. Experience may be considered in lieu of education.

Other Requirements #LI-Onsite
Pay Range - Minimum USD $32.97/Hr.
Pay Range - Maximum USD $37.36/Hr.