Patient Services Coordinator (PRN | As Needed)

The Patient Services Coordinator will coordinate the daily flow of meal and formula delivery systems (MyDining), to expedite trays, cart transport, and retrieval of trays . Will perform quality control audits of meal service as assigned. Will respond to patient and nursing issues as appropriate. Will perform the duties of any patient service position as needed and assist with directing department functions as needed. May assist in call center as needed.

Qualifications:
Minimum Education
High School Diploma or GED (Required)
A.A. Post High School certification or AA degree (Preferred)

Minimum Work Experience
3 years Related healthcare food service experience with knowledge of diets and infant formula (Required)

Required Skills/Knowledge
Basic calculations (addition, subtraction, division, multiplication. Ability to lift/push weights up to 50 pounds.
Ability to translate written instructions and numeric formula into special diet products and / or infant formula.
Ability to comprehend verbal and written instructions with minimal explanation.
Ability to perform basic information technology data entry and print functions.
Ability to independently solve problem and communicate solution or action to team members.
Able to perform duties independently with minimal supervision

Functional Accountabilities
Accountability and Job Knowledge
Able to perform the duties of all Patient Service department positions in accordance with the specification of each job description.
Coordinate activities of patient meal system to ensure patients are fed and or receive the appropriate nourishment or formula according to defined schedules; communicate with patients on meal requests in call center; monitor information in MyDining system.
Work closely with Patient Hospitality Associates and Nutrition Technicians to meet patient and nursing unit's needs including delivery of formula, floor stock , nourishments and off schedule meals.
Able to operate, maintain, and in-service employees on all patient service department equipment and operational procedures; show leadership and accountability working in any area of the patient services department.
Maintain temperature, cost and portion control of all products.
Perform safety checks in accordance with diet order and tray accuracy.
Communication

Communicate pertinent department, employee, and food information to Supervisor/Manager or Director.
First responder for patient issues.
Operate the wireless communication system between the Patient Hospitality associates and the department.
Communicate to facilities on meal delivery system equipment issues and follow-up on preventive maintenance.
Complete and document quality control indicators.
Safety and Sanitation

Comply with maintenance of safety and sanitation standards of the department, institution and regulatory agencies.
Professionalism

Adhere to all policies and procedures of the department and institution.
Maintain a professional image by adhering to department uniform guidelines.
Regularly adhere to department work schedules
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication

Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others' ideas and opinions
Performance Improvement/Problem-solving

Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility

Use resources efficiently
Search for less costly ways of doing things
Safety

Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance