Patient Services Liaison - Surgical Specialties Service Line

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Closing Date:

06/29/2026

Type of Position:

Clinical Staff - Nursing

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected].

Department:

ICE | SUSL Surgery Clinic Staff

Department's Website:

Summary of Job Duties:

The Patient Service Liaison (PSL) works under general supervision, counseling patients on their schedules, procedures, instructions, and collaborating with referring physicians. The position will be responsible for processing scheduling criteria, coordination of care, coordination of procedures, and coordination of patient obligations. This position works collaboratively with physicians, revenue, care teams, and scheduling to ensure appropriate financial clearance and scheduling is coordinated with the teams and the patients. The PSL is expected to demonstrate competency in the job elements of all the levels of scheduling, with an emphasis on care coordination and collaboration, keeping the needs of the patient a priority.

Qualifications:

Minimum Qualifications:

• High school diploma/GED or formal education plus seven years of training and/or experience in business office administration, customer service, or related work, of which one year of experience is in patient registration, scheduling, or billing in a healthcare environment, OR Bachelor's degree in a related field plus 3 years’ experience in patient registration, scheduling, or billing in a healthcare environment.

Additional Information:

Responsibilities:

• Schedules, reschedules, and coordinates appointments using hospital software by performing visit notifications to patients, pre-registration of patients as needed, and inputs and/or updates accurate patient information.

• Calls patients to remind them of clinic and testing appointments.

• Coordinates with referring providers to obtain appropriate referrals, records, and images. Follows up with referring providers on the status of all incoming referrals by phone or letter.

• Schedules surgeries and/or tests. Issues prep instructions, sends out no-show letters, and letters to referring providers for no shows.

• Responsible for blocking schedules in EPIC as appropriate.

• Collaborates with appropriate staff regarding authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals.

• Coordinates referrals and communication for referring physicians with reschedules and no-shows.

• Maintains records for tracking of patients with urgent, semi-urgent, and screening needs.

• Coordinates outside records and documentation and ensures documents are entered into EPIC.

• Collaborates with social work to arrange transportation and other social needs.

• Counsels patients on any related financial information and connects patients with financial counselors as needed.

• Attends required training and/or in-services.

• Attends staff meetings and participates in the orientation and/or training of new staff. Participates in annual educational needs assessment.

• Maintains required job skill competencies and completes skill assessment annually.

• Interacts with and assists the public in a professional and friendly manner as needed.

• Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.

• Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders as needed with exceptional customer service.

• Other duties as assigned

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), ResumeProof of Veteran Status

Special Instructions to Applicants:

Please contact [email protected] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

N/A

Frequent Physical Activity:

Crouching, Feeling, Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, N/A, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Stooping, Talking, Walking

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes