Patient Services Manager - IMG

At Ivinson Memorial Hospital we are committed to excellence, trust, healing, and integrity.  We pride ourselves in providing compassionate, world-class care to our community. At Ivinson we offer a competitive total rewards package including; full medical, dental, and vision insurance, retirement plans, paid time off and tuition reimbursement opportunities. Ivinson aims to improve the care provided for our patients and create a work-life balance for our employees by creating a culture of transparency, teamwork, accountability, and trust.

E S S E N T I A L  F U N C T I O N S

•  Supervise appointment scheduling processes across all specialties to maximize provider efficiency and minimize patient wait times.


•  Ensure scheduling protocols are followed (e.g., appointment types, follow-ups, new patients).


•  Monitor provider schedules daily to adjust for cancellations, add-ons, and overbookings.


• Oversee patient check-in and check-out processes to ensure accuracy in registration, insurance verification, and copay collection.


• Ensure front desk staff greet patients professionally and maintain high service standards.


• Handle escalated patient service issues and feedback with a solution-oriented approach.


• Hire, train, and supervise front office and prior authorization staff.


• Lead performance evaluations, employee rounding, team development, conflict resolution ongoing compliance training of staff.


• Conduct staff meetings and training to promote team engagement and quality care standards.


• Monitor and improve patient satisfaction by optimizing wait times, ensuring courteous service, and addressing patient concerns promptly.


• Ensure compliance with HIPAA and other patient privacy and safety regulations.


• Manage the prior authorization process for procedures, imaging, and referrals across all specialties.


• Ensure timely completion of authorizations to avoid delays in patient care.


• Maintain appropriate staffing levels and manage staff schedules and coverage.


•  Other duties as assigned.

E D U C A T I O N 

•  High school diploma or equivalent required; relevant experience may substitute for degree.


•  Bachelor’s degree in Healthcare Administration, Business Administration, or related field preferred. 

E X P E R I E N C E

•  Minimum 1–3 years of experience in a medical office setting.


•  At least 2 years in a supervisory or management role in a healthcare environment.


•  Familiarity with prior authorization processes and multi-specialty clinic operations.


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C R E D E N T I A L S 

•  N/A 

K N O W L E D G E , S K I L L S  A N D  A B I L I T I E S 

•  Identify bottlenecks in scheduling and patient intake; implement workflow improvements.


•  Ensure compliance with HIPAA, insurance guidelines, and clinic policies.


•  Collaborate with clinical and billing teams to ensure smooth end-to-end patient encounters.


• Monitor and report on key operational metrics (e.g., no-show rates, patient wait times, authorization turnaround times).


• Coordinate regularly with providers and department heads to align operational support with clinical needs.


• Strong leadership and team-building abilities.


• Excellent organizational and multitasking skills.


• Proficiency in EHR/EMR systems and scheduling software.


• Knowledge of insurance requirements, prior auth procedures, and front office workflows.


• Effective written and verbal communication.


• Patient service excellence.


• Operational efficiency.


• Problem-solving and adaptability.


• Staff development and accountability.


• Attention to detail.


• Fast-paced clinic environment involving regular interaction with patients, administrative staff, providers, and insurance companies.


•  Mostly office-based; occasional extended hours during peak periods or system rollouts.

At Ivinson Memorial Hospital, we believe that our employees are our greatest investment. That’s why we are committed to fostering a supportive, empowering environment where every team member has the resources and opportunities to thrive. We know that providing world-class healthcare starts with investing in our employees, ensuring they have the tools to grow, excel, and provide exceptional care. 

Our competitive and comprehensive total rewards package includes:

For benefits eligible employees: 

• Medical, dental, and vision insurance


• Paid time off: take the time you need to recharge


• Retirement plans, including 403(b) matching


• Employer-paid life and long-term disability insurance: Peace of mind for you and your family

For all employees: 

• Yearly work anniversary pay increases


• Education Reimbursement; up to $2,500 annually


• Retirement plan participation


• Free certification classes: enhance your skills at no cost to you


• Health and Wellness discounts at local gyms


• Discounts at select mobile networks, local vendors, and Elitch Gardens


• Mental Health: 6 free confidential, in-person counseling sessions offered by Pathways annually


• Financial Counseling: free services through WellCents to help you take control of your financial journey


• Legal assistance and will preparation services


• Student Loan Forgiveness: Ivinson Memorial Hospital is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program

Please use this link for more information regarding our rewards package and benefits: Benefits Guide.

At Ivinson Memorial Hospital, we are more than just a workplace – we are a community where your growth and well-being matter. Join us in making a difference in the lives of the Laramie community and help us provide world-class care.