Patient Services Rep

Essential Job Responsibilities:

1. Greet patients in a warm, friendly, and prompt manner 
2. Gather patient and insurance information efficiently and accurately 
3. Collect and process co-pays from the patient at the time of service 
4. Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
5. Answer telephones, screen calls, take messages, and provide information to the appropriate source
6. Enter patient data into the EHR system
7. Direct and escort patients to physician offices
8. Provide information to patients about how to make an appointment
9. Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed
10. Monitor the work area to ensure that it remains safe, secure, and well-maintained
11. Work urgent care hours if required
12. Other duties as assigned

Education: High school diploma or equivalent preferred

Experience:

• Exceptional interpersonal skills with the ability to establish immediate rapport with patients
• One year of experience in customer service or reception in a health care environment preferred
• Previous healthcare experience and/or familiarity with medical terminology helpful
• Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred

Performance Requirements:

Knowledge:

1. Knowledge of basic computer skills
2. Knowledge of basic mathematics skills
3. Knowledge of individual responsibilities to accurately direct callers
4. Knowledge of medical terminology and organization services

Skills:

1. Skill in using multi-line phone system, including transferring calls
2. Skill is providing excellent customer service

Abilities:

1. Ability to get appropriate information to route calls to the appropriate person
2. Ability to calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls
3. Adequate hearing to answer phone and speak with patients
4. Ability to speak clearly and loudly enough to be heard by callers and patients

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.     

Work Environment: Position is in well-lighted office environment. 

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.