Patient Services Representative

Description

Job Title: Patient Services Representative 

Department: Clinic 

Reports To: Lead PSR / Clinic Supervisor 

FLSA Status: Non-Exempt

Summary:

Responsible for performing a variety of secretarial duties for physicians and other members of the office.

Essential Functions:

• Answers telephone, screen calls, takes messages and provides information.
• Greets, screens, schedules, and directs patients.   
• Prepares and processes correspondence. Answers routine medical inquiries and drafts letters.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff. 
• Requests, locates, sends, and received patients’ medical records. 
• Maintains appointments for patients.  
• Prepares electronic patient charts. 
• Maintains electronic patient files and assists in establishing office systems.
• Orders office and clinical supplies. Assists in the care and maintenance of office equipment.
• Maintains the strictest confidentiality.

Knowledge, Skills, and Abilities: 

• Knowledge of medical terminology and office procedures. 
• Knowledge of grammar, spelling, and punctuation to type from draft copy, review, and edit reports, and correspondence. 
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately. 
• Skill in operating a computer, telephone, and copy machine. 
• Ability to type 50 wpm.
• Ability to read, understand, and follow oral, and written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems. 
• Ability to communicate clearly and concisely. 
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

Requirements

Minimum Qualifications:

High School Diploma or equivalent

Excellent interpersonal communication skills

Ability to work independently and demonstrate initiative and flexibility within a team environment.

Physical Requirements/Typical Working Conditions:

Environment: Primarily a temperature-controlled facility.  

Work may require prolonged standing, some bending, stooping, and stretching.   

Requires eye-hand coordination and manual dexterity sufficient to operate clinical testing equipment, a keyboard, mouse, and standard office equipment.   

Requires normal range of hearing and eyesight to communicate in person, by phone, or over video.   

Requires occasional lifting of papers or boxes up to 30 pounds. 

Essential Physical Tasks:

Sight – sufficient to read physical documents, and images on a computer monitor.  

Smell – sufficient to discern smoke/something burning, and other odors. 

Hear – sufficient to hold face to face/telephone/video call conversations, and to discern other ambient noises.  

Touch – sufficient to operate keyboard, mouse, other standard office equipment, and writing implements. 

Physical ability/strength – sufficient to lift, twist, turn, reach, climb, kneel, squat, sit, walk, stand, bend as needed throughout a standard shift. 

Other Duties:

This job description does not comprise a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.