Patient Services Representative

Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.

ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We’re not what you typically find in healthcare. We’re proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering. We have the tenacity, creativity, and drive to find a better way – together - and always keep our patients at the forefront.

Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.

How you will make an impact as a Patient Services Representative:

• The Patient Services Representative is the face of ADVENT and interacts with patients at various stages of their treatment journey
• Greet patients and accurately checks patients into EHR using established patient registration check-in protocols
• Order Sleep Study device utilizing system
• Upload sleep study reports into system
• Review of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart
• Schedule patient appointments
• Answer call center calls to provide overflow coverage as necessary
• Owns opening of clinic and closing of clinic per established guidelines
• Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule
• Order medical supplies and pharmaceuticals as needed, per established protocol
• Crosstrain as a Medical Assistant

What we’re looking for in a Patient Services Representative:

• Prior medical experience preferred
• Proven ability to independently apply best practices in time management
• Proven ability to multitask in a fast-paced environment
• Prior experience and/or desire to work in a role held accountable to quality performance metrics
• Strong customer service focus
• Solid technology skills including Outlook, Word, Excel, Electronic Health Records
• Great attention-to-detail and accuracy in work
• Solution oriented problem solver
• Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done
• Work in our Naperville and surrounding market clinics when needed

Why you should choose ADVENT:

• 16+ days of PTO (prorated your first year based on start date) & holiday pay
• 401k Contribution & Life Insurance
• Convenient Monday – Friday schedule – enjoy weekends for yourself!
• Culture that embraces excellence and ethics, we are solutions minded, and encourage you to ask questions

Schedule: This is a 32-40 hour full time flex position.

Monday - Friday: 8:00 am - 4:30 pm