Patient Services Representative

Cornerstone Family Healthcare is actively recruiting for a Patient Services Representative to join our growing team.

RATE OF PAY/SALARY: $18.00 per hour ***(Plus opportunity for quarterly incentive of up to $1,000 per quarter)

WORK LOCATION(S): Middletown, NY *Travel to other sites for training required.

STATUS: Full Time

CORNERSTONE BENEFITS:

Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays

CORNERSTONE’S MISSION:

Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation.

General Purpose: The Patient Services Representative will perform general patient registration responsibilities and general office duties to support the operations of their respective department.

• Demonstrates excellent customer service skills.
• Greets all patients promptly upon entering the patient waiting area, Responds promptly and appropriately to their request.
• Uses appropriate phone etiquette, treating all callers with courtesy and respect. Is attentive to all callers placed on hold and diligently monitors time spent on hold.
• Monitors the patient waiting area and ensures that it is kept clean and orderly.
• Schedules appointments, changes appointments and cancels appointments as needed.
• Ensures that required documentation is collected for each patient; photo identification, insurance information, birth certificate (pediatrics), etc.
• Scans registration documents, patient identification, insurance card and other required documentation to the practice management system. Verifies insurance eligibility and PCP for each patient at every visit and accurately enters data into practice management system. Is knowledgeable about different types of insurance and their general i.e., PPO/HMO and PCP/referral rules).
• Collects copayments and visit payments at the time of registration.
• Completes all no show follow up with the patient and documents appropriately in EMR.
• Confirms appointments for the following day.
• Is knowledgeable, and remains knowledgeable, about the SFS policies and required documentation.
• Offers sliding fee scale to patients with no insurance.
• Follows CORNERSTONE policies and procedures to qualify patients for the SFS as necessary.
• Maintains confidentiality of all aspects of the center including, but not limited to, patient confidentiality, financials, and employee relations.
• Provides cross coverage in another department/site as needed

• High School Diploma or Equivalency
• Pleasant telephone manner and ability to work under pressure
• Bilingual (English & Spanish)