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Position Title: Patient Services Representative
FLSA Status: Non-Exempt
Reports To: Therapy Leadership
POSITION SUMMARY:
The Patient Services Representative assists patients with their schedules for outpatient therapy services to assure required patient therapy hours are provided. Coordinates in/outpatient resources for timely continuum of care and reduces patients’ scheduling conflicts, changes, and cancellations/no-shows, between all disciplines and timely clinical documentation of services provided. Handles and answers questions regarding patients’ and practitioners’ schedules. Collaborates with in/outpatient Therapists, Physicians, Care Coordinators, Nursing Unit Secretaries, Dietary Staff, and Patient Financial Services (PFS) in order to provide timely services for patients requiring outpatient services as needed.
Starting Wage: $18.90/hour
The posted wage is the current starting wage for this position. Actual wage is dependent on the applicant's relevant experience and qualifications for this position. The wage range for this position may be subject to change in the future depending on a variety of factors such as market conditions, business needs, legal developments, and other appropriate factors.
JOB SPECIFICATIONS:
REQUIRED QUALIFICATIONS
Education:
High school graduate or equivalent.
Skills/Experience:
One (1) year experience in an office or customer service experience.
Have used Google Suite.
PREFERRED QUALIFICATIONS
Education:
Business school graduate or higher in the field of healthcare.
Skills/Experience:
Familiarity with rehabilitation and/or healthcare front office.
Two (2) or more years work experience in a medical/hospital setting.
Completion of medical terminology course.
Experience in scheduling, receptionist’s functions, and trained in customer service.
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