Patient Services Representative

Rediscover Purpose with ADVENT

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Patient Service Representative 

Locations: Franklin, TN - with occasional coverage at nearby clinics

How you will make an impact as a Patient Services Representative:

• The Patient Services Representative is the face of ADVENT and interacts with patients at various stages of their treatment journey
• Greet patients and accurately checks patients into EHR using established patient registration check-in protocols
• Order Sleep Study device utilizing system
• Upload sleep study reports into system
• Review of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart
• Schedule patient appointments
• Answer call center calls to provide overflow coverage as necessary
• Owns opening of clinic and closing of clinic per established guidelines
• Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule
• Order medical supplies and pharmaceuticals as needed, per established protocol
• Ability to assist with additional non-clinical patient support tasks as needed

What we’re looking for in a Patient Services Representative:

• Prior medical experience
• Solid technology skills including Outlook, Word, Excel, Electronic Health Records
• Proven ability to independently apply best practices in time management
• Proven ability to multitask in a fast-paced environment
• Prior experience and/or desire to work in a role held accountable to quality performance metrics
• Strong customer service focus
• Great attention-to-detail and accuracy in work
• Solution oriented problem solver
• Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done

Why Choose ADVENT:

• 16+ days PTO (prorated first year) + paid holidays
• Health, dental, and vision coverage with employer-paid HRA
• 401k match & life insurance
• Regular business hours - no nights or weekends
• A culture that values solutions and encourages growth
• Convenient Monday-Friday schedule, Enjoy weekends and evenings for yourself!
• This is a full time, Monday - Friday, 32-40 hr./week flex position

Schedule:

Monday & Wednesday: 8am-4:30pm

Tuesday & Thursday: 8am-5:30pm

Friday: 8am-2:30pm

ADVENT Careers Website