Patient Services Representative

Who We Are:

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

• Choice of three health insurance plans


• Dental insurance coverage

• Vision insurance coverage


• 401(k) with company match and profit-sharing plan


• Company-paid short-term and long-term disability coverage


• Company-paid life insurance for you and your family


• Access to company-provided training and educational resources


• Eligibility for annual merit-based performance increases


• Accrued General Purpose Time (GPT)


• Eight company-paid holidays


• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days


• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role:

• Serves as the first point of contact for patients and visitors


• Provides front desk and patient services support in a healthcare setting


• Manages appointment scheduling, check-in, and check-out processes


• Maintains accurate patient records and supports clinic operations


• Ensures compliance with HIPAA and organizational policies

How You’ll Drive Our Mission Forward:

• Greet patients and families in a friendly, professional manner


• Answer phone calls and respond to appointment-related inquiries


• Schedule, confirm, and reschedule appointments as needed


• Contact patients on recall lists and follow up on no-show appointments


• Register patients and obtain complete demographic and insurance information


• Verify insurance, collect co-pays and patient balances, and support billing processes


• Confirm daily physician schedules and assist with changes to improve patient flow


• Document patient wait times and enter electronic messages to other departments


• Maintain accurate and timely documentation in paper and electronic medical records


• Protect patient privacy and confidentiality in accordance with HIPAA standards


• Collaborate with physicians, staff, and departments to support quality patient care

What Makes You a Great Match:

• Strong customer service and interpersonal communication skills


• Excellent organizational and time-management abilities


• Ability to multitask efficiently in a fast-paced healthcare environment


• High level of accuracy and attention to detail in documentation and scheduling


• Professional demeanor and ability to work well with physicians, patients, and staff


• Commitment to teamwork, cooperation, and assisting others as needed


• Knowledge of HIPAA privacy and security standards


• Willingness to follow compliance guidelines and organizational policies