Patient Services Representative - Call Center- NEDA- Lawrence, MA

Position Summary:

We are seeking a highly motivated and professional Patient Services Representative - Call Center to join our dedicated dermatology team. This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience. Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction.

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries. Triage, route, and escalate concerns while maintaining a high standard of customer service and sensitivity.


• Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.


• Collaborate with team members and leadership to identify and implement process enhancements. Actively contribute to new practice rollouts, training, and documentation efforts.


• Participate in all assigned training sessions, roundtable discussions, and professional development opportunities to stay informed and enhance skill sets.


• Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs.


• Perform other responsibilities as assigned, contributing to the success and efficiency of the team.

Knowledge, Skills, & Abilities:

• High school diploma or equivalent.


• A minimum of 0-1 year in customer service, preferably in a call center, healthcare, or retail setting. Experience in a medical environment is a plus.


• Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:




• Occasionally required to stand, walk, and sit for extended periods.


• Use hands to handle objects, tools, or controls; reach with hands and arms.


• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.


• Occasionally lift, push, pull, or move up to 20 pounds.




• Vision Requirements:




• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.