Patient Services Representative/ Collector (Beechtree DX)

Position Overview:

As an Observed Urine Specimen Collector, you will be a key part of the team, ensuring the efficient collection and processing of specimens while maintaining the highest standards of professionalism and customer service. This is a field-based role with responsibilities including onsite specimen collection and processing, couriering of samples, coordination with clients and our Draper-based lab, and providing excellent patient care. 

Key Responsibilities:

• Conduct observed urine specimen collections for patients of all ages.


• Ensure smooth specimen workflow and timely delivery to meet company needs.


• Travel between locations for collections, sample processing and couriering.


• Manage inventory and supplies for your assigned locations.


• Provide exceptional customer service to clients while maintaining company standards.


• Uphold quality assurance and show strong independent judgment during specimen collection and processing.


• Collaborate with internal teams to resolve issues and continuously improve processes.


• Ensure all processing documentation is complete and reviewed as required.


• Troubleshoot and resolve collection and processing issues with clients and lab staff.


• Ensure compliance with federal and state regulations (including HIPAA) and company policies.


• Travel locally to assigned locations as needed.


• Perform other duties as required.

Qualifications and Skills:

• Experience: Experience in specimen collection or related medical field is preferred but not required.


• Skills: Strong organizational, communication, and interpersonal skills.


• Ability to work independently, prioritize tasks, and handle pressure with professionalism.


• Strong attention to detail and accuracy in record-keeping.


• Excellent verbal and written communication skills.


• Ability to adapt to changing processes and maintain compliance with new procedures.


• Basic knowledge of medical terminology and laboratory information systems is a plus.


• Intermediate computer skills required.

Requirements:

• Must pass a Department of Health & Human Services (DHHS) background check


• High School Diploma or equivalent.