Patient Services Representative - ER

Duties/Responsibilities:

• Display High degree of accuracy, collects, verifies and enters patient’s demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis into EMR System


•  Consistently and accurately obtains and interpret the patient’s insurance benefits and processes the ability to communicate this information accurately to the patient and co-workers.


• Consistently has the patient sign and scan all necessary documents for completion of the admission process


• Upon decision of patient’s admission, perform the admission notification (NOA) process which is required communication with patient’s payer to ensure that the payment for patient’s inpatient stay is secured.


• Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances, and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.


•  Documents accounts clearly and accurately with all activity completed on every account.  


•  Receives and properly responds to incoming patient referrals for admission, by referral entry and scheduling of appointments within EPIC.


• Performs other duties as assigned

Required Skills/Abilities:

• Must have a basic understanding of core Microsoft suite


• Basic Keyboarding skills


• Critical thinking, sound judgment and strong problem-solving skills essential


• Team oriented, open minded, flexible, and willing to learn


• Strong attention to detail and accuracy required


• Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking complex, fast paced and challenging department.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.


• Standing and walking frequently


• Must be able to lift up to 20 pounds at times.